Description
3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we've successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space. It takes a talented group of individuals to do what we do, and we do it together as One Team. We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day.
Position Overview
The Inside Sales Manager is responsible for leading and developing a high-performing call center team focused on driving sales growth and delivering exceptional customer experiences. This role oversees daily call center operations, continuously monitors and improves key performance indicators (KPIs), and ensures strong pipeline management and follow-up through Salesforce. The Inside Sales Manager plays a critical role in coaching sales agents, optimizing processes, and supporting overall revenue objectives.
What you'll do
Leadership & Team Management- Lead, motivate, and manage a team of inside sales agents within a remote call center environment.
- Provide ongoing coaching, performance feedback, and skill development to ensure team success.
- Foster a positive, high-engagement culture focused on accountability, collaboration, and achievement.
- Manage scheduling, staffing needs, and workload distribution to meet service level expectations.
- Oversee daily call center activities to ensure productivity, quality, and service standards are met.
- Implement best practices for call handling, customer engagement, and sales conversion.
- Identify operational challenges and drive continuous improvement initiatives.
- Ensure compliance with company policies, procedures, and customer interaction guidelines.
- Monitor, analyze, and improve KPIs such as conversion rate, call volume, talk time, follow-up activity, close rate, and revenue targets.
- Develop and implement strategies to enhance both individual and team performance.
- Prepare and present regular performance reports to leadership.
- Use Salesforce to track pipeline activity, team follow-up, engagement, lead progression, and forecast accuracy.
- Ensure sales agents maintain accurate records in Salesforce.
- Identify gaps or opportunities within the pipeline to strategize next steps and drive growth.
- Train team members on effective Salesforce usage and best practices.
- Partner with Marketing, Customer Success, Operations, and Field Leadership to support alignment and customer experience.
- Communicate goals, updates, and expectations clearly to the team.
- Provide feedback on market trends, customer insights, and process improvement opportunities.
Who you are
5+ years of experience in inside sales, call center leadership, or a similar sales management role.
- Proven success managing sales teams and improving KPIs.
- Strong proficiency with Salesforce or similar CRM.
- Excellent communication, coaching, and problem-solving skills.
- Ability to analyze data and translate insights into strategies.
- High level of organization and attention to detail.
- Experience in home services, retail sales, or related industries.
- Background in scaling sales processes and teams.
- Knowledge of call center technology, dialers, or workforce tools.
- Leadership & Coaching
- Accountability & Performance Management
- Customer Focus
- Data-Driven Decision Making
- Communication & Collaboration
- Process Improvement
- Problem Solving
- CRM Expertise (Salesforce)
What's in it for you?
- Annual base salary range: $120,000 - $130,000
- Bonus target range: 25% - 35%
- Generous benefits package including medical, dental, vision, life, disability
- A company culture that prioritizes internal development and professional growth
- Time off with pay
- 401(k) plan with a degree of employer matching
- Paid parental leave
- Wellness programs and product discounts
Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate's education, experience, skills and potential.
Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.
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