Hardware Lab and Operation Support Engineer Job Listing at AMD in Markham, ON (Job ID 80410-en-us)

Description

WHAT YOU DO AT AMD CHANGES EVERYTHING 

At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we believe real progress comes from bold ideas, human ingenuity and a shared passion to create something extraordinary. When you join AMD, you'll discover the real differentiator is our culture. We push the limits of innovation to solve the world's most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond.  Together, we advance your career.  

The Role:

We are looking for a hands-on Hardware Lab and Operation Support Engineer to keep our large systems farms in engineering labs running smoothly and to level up the day-to-day experience of our engineering teams. This role is central to setting up and organizing our test automation farms, debug lab technical and non-technical assets. You will support an upcoming office relocation and assist developers to reliably access the right systems, hardware, and configurations to do their best work

You will own and improve how lab assets are tracked, how systems are procured and refreshed, and how remote and onsite developers get timely support. You will work closely with engineering, IT, facilities, vendors, and operations partners to keep lab operations efficient, secure, and scalable

The Person:

You are organized, proactive, and comfortable juggling multiple requests without dropping details. You enjoy building order out of chaos, you communicate clearly, and you take pride in being the person who makes everything work. You have practical PC and hardware troubleshooting skills and you are excited to learn new platforms and lab workflows quickly.

Key Responsibilities:

Developer support and troubleshooting

• Provide first line troubleshooting for modern PCs, Windows systems, GPUs, drivers, peripherals, and common lab setup issues
• Support remote developers by performing configuration changes in the lab, such as swapping hardware, updating BIOS settings, re imaging systems, and validating connectivity
• Triage issues, document symptoms and steps taken, and escalate effectively to IT, vendors, or engineering owners when needed

Lab setup and organization

• Set up, organize, and maintain the debug labs including physical layout planning, labeling, and standards for cleanliness and safety
• Establish and document lab operating procedures, including check in check out, access rules, escalation paths, and how to request support
• Support office relocation activities for lab spaces, including planning, packing, moving coordination, and bringing systems back online quickly

Inventory and asset management

• Create and maintain an inventory system for lab assets such as desktops, servers, GPUs, capture cards, peripherals, test equipment, and cables
• Track ownership, location, status, RMA, and lifecycle stage of each asset
• Run periodic audits and reconcile gaps, missing items, and end of life equipment

System lifecycle and IT coordination

• Compare current lab systems against the latest relevant test and development platforms and recommend refresh plans based on developer needs, cost effectiveness and market trends
• Work with IT to ensure lab systems meet security and compliance requirements and are correctly imaged, patched, and enrolled where required
• Coordinate network, storage, access control, and remote access solutions so developers can use lab resources reliably

Purchasing and vendor management

• Partner with engineers to define requirements for development, test, and lab systems, then help evaluate options for best fit and cost effectiveness
• Coordinate with IT approved vendor lists and internal purchasing support for quotes and ordering workflows, ensuring requests are complete and technically correct
• Own post-delivery intake for lab assets, including receiving and distribution coordination, inventory documentation and updates, baseline configuration validation, readiness for developer use, and asset tagging
• Continuous improvement in inventory management
• Maintain clear lab documentation such as system maps, rack diagrams, network notes, setup guides, and how to guides for common tasks
• Identify recurring friction points and drive improvements that reduce downtime and increase developer productivity

Preferred Experience:

• 1–3 years of hands-on experience working with computer hardware or technical lab environments
• Experience with assembling PC systems and open-bench hardware platforms including OS imaging, networking basics, BIOS flashing and hardware troubleshooting
• Experience maintaining large system farms and using remote access solutions
• Experience managing file servers or storage systems
• Experience using hardware inventory or asset management tools
• Basic Linux system administration experience (bash, ssh, command line tools)
• SQL/Database knowledge is a plus

Academic Credentials:

College or Bachelor's degree in Information Technology, or a related discipline, or equivalent practical experience

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Benefits offered are described:  AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position.  AMD's “Responsible AI Policy” is available here.

This posting is for an existing vacancy.