Customer Service Rep Job Listing at Applied Industrial Technologies in Fort Wayne, IN (Job ID JR101417)

Description

A Customer Sales & Service Representative (CSSR) is responsible for establishing and maintaining profitable relationships with customers on behalf of Applied by taking personal and complete responsibility for each customer contact and by ensuring that customer requirements are met while pursuing the interest of the Company. The CSSR is an integral part of the Applied sales team and interacts with Applied's customers by providing them with information to address inquiries regarding products and services.
Responsibilities/Duties:
• Professionally handle requests from customers to ensure that issues are resolved promptly
and thoroughly. Requests are received via phone, email, fax, EDI, walk in customers and as
communicated by Applied sales associates
• Recommend and source the most profitable products, utilizing internal inventory first, supplier
inventory as an alternate option, to meet or improve upon the customer required dates.
• Proactive review of open customer orders and pending quotes to ensure on time responses
shipments , and conversion of quotes to orders
• Communicate disruptions in service levels, approval requests, corrective actions needed,
customer feedback and preventative actions to Service Center management.
• Maintain a balance between company policy and customer benefit in decision making. Handles
issues in the best interest of both Applied and Customer
• Maximize profit by working with suppliers to gain additional chargebacks , recommending the
most profitable product offerings. Support pricing an d margin improvement efforts by
communicating opportunities with management , adopt and utilize methods that will reduce
overrides, promote most profitable options to our customers , and recover freight expenses .
• Gain and utilize product knowledge and expertise to assist customers with product selections
and coordinate supplier engineering support to drive the sales process.
• Responsible for personal investment in gaining proficiency in our system s, product training ,
adoption of company initiatives and tools and overall continuous career development.
• Continuously identify and evaluate process improvements that positively impact the
Customer's experience by using Customer Feedback, Supplier Nonconformance, and On
Time and Error Free forms and metrics.
• Perform warehouse functions including pulling and packing product, receiving, cycle counting,
stock put away and delivery of product . Provides emergency and after hours services as
scheduled.
• Provide backup support to other associates within the Service Center as Provide backup support to other associates within the Service Center as necessary along with necessary along with other duties assigned by management. other duties assigned by management.

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

We are an equal employment opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.