Service Center Manager Job Listing at Applied Industrial Technologies in Newark, OH (Job ID JR103527)

Description

Customer service professionals—don't pass up this opportunity for a great new job with a global industrial distribution company that combines team leadership with service center operations. Join our team at Applied Industrial Technologies! In partnership with more than 4,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative, efficient, and reliable industrial products. Since 1923, we have been committed to always having the right part in stock and always getting it to the customer when they need it. We are currently seeking an experienced Customer Service Manager to help us to maintain that commitment as we continue to grow.

In this position, you will oversee day-to-day operations of one of our service centers while also providing leadership to our team of customer service specialists. This will allow you to showcase not only your administrative and project management skills, but also your coaching and mentoring capabilities. If you relish the idea of serving customers through everything, from hands-on operational duties, to salesmanship and team motivation efforts, and if you have the background we're looking for, we want to talk with you!

Job Responsibilities

As a Customer Service Manager, you will manage service center operations and support our customers and our service team pre-sale, point of sale, and post-sale. This is a multi-aspect role that encompasses both service management and leadership and coaching of our CSRs. This position reports directly to our General Manager.

Your specific duties in this role will include:

• Managing internal service center operations to meet/exceed P&L objectives
• Championing the development of leadership competencies that drive individual and team goals
• Meeting customer and shipment metrics, including time to fill, expediting orders, and quoting
• Developing, implementing, and monitoring programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service – as well measuring the results
• Hiring, training, and developing service center personnel
• Assisting account managers in the identification, acquisition, and retention of customers
• Managing inventory, receivables, expenses, and profit/loss accounting
• Reviewing and completing monthly reports as well as overseeing petty cash balancing
• Ensuring that customer relations are maintained at a high level
• Utilizing key metrics to evaluate and recommend best practices for operations
• Managing vendor relationships
• Creating a positive, dynamic, and fun work environment 

POSITION REQUIREMENTS         

As a Customer Service Manager, you must be a strong, motivational leader with strong administrative, project management, and mentoring abilities. You should also be highly detail-oriented with solid analytical and problem-solving skills. It is also important that you display excellent verbal and written communication, interpersonal, and negotiation skills as well as the ability to establish rapport and build solid relationships with service staff and a wide variety of customers.

Specific qualifications for the role include:

• 2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter
• High school diploma or GED
• Solid understanding of financial and accounting concepts
• Computer proficiency and the ability to quickly learn our ordering system
• Industrial sales / distribution experience, preferred
• Service center experience, preferred
• ERP / SAP experience, a plus
• Benefits

Warehouse

• Are you a proactive hands-on warehouse person looking to use your customer service skills to build customer loyalty?

• Are you an ambitious, hard working individual interested in career growth?

• Do you have a valid driver's license and a clean driving record?

At Applied Industrial Technologies, the Warehouse/Driver role has an immediate impact on our Service Center performance and customer satisfaction. This is a great opportunity for an individual with experience in warehouse / customer service duties, good data entry skills, some knowledge of industrial products, and an interest in career growth.  Hit the ground running and join the leader in industrial distribution!

Responsibilities

As a Warehouse/Driver associate, you will perform a variety of duties required to offer our customers world class service and support. You'll pick up and deliver orders, ship and/or receive materials, and maintain stock areas and inventory. We'll also count on you to use your strong customer service skills when interacting with customers at the Service Center as well as when you're delivering orders.

The overall goal is to partner with our Service Center operations team to provide first class service for our customers. This will grow our business at existing customers, develop new customers, and meet or exceed monthly sales goals while increasing customer satisfaction.

• Perform various warehouse duties to receive and verify incoming materials, maintain stock areas, prepare sales orders, pick up and deliver orders, stock, and supplies. Verify merchandise and ensure accuracy

• Work from a daily schedule, work orders, verbal and written instructions

• Use motor truck, hand and mobile lift equipment, simple hand and power tools, weighing scales, postage meters

• Operate company vehicle to pick up and deliver orders, equipment, and mail as required. Sort assignments and arrange most efficient route

• Assist in counter and telephone sales, order pulling, customer calls as needed

• Maintain clean driving record

Requirements 

• 1+ yr+ proven customer service / warehouse experience, ideally in a distribution or parts counter environment
• Basic computer skills, accurate data entry skills, math & mechanical aptitude, basic reading skills
• Use of proper English grammar, written and verbal
• Valid driver's license and clean driving record (MVR)
• Ability to stand for extended periods of time, walk, bend and regular lifting of 50 lbs. or more
• High school diploma or equivalent

Preferred:

• Knowledge of industrial distribution products
• Warehouse experience

Desired characteristics: 

• Ability to demonstrate teamwork, ambition, innovation, accuracy, integrity, and professionalism
• Desire and ability to quickly learn new processes and systems
• Ability to multitask, prioritize, and manage time effectively

Work for a corporation that believes in developing its people. Applied employees believe in the company and love the working environment.  Individual contributors with fresh ideas and a passion for excellence are encouraged and rewarded.

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Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first.  We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone.  All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.