Description
CareerArc Code CA-MS #LI-MS2 Remote: #LI-Remote This Is Helix. Powered by You.
At BMC Helix, we don't do ordinary. We're the AI-native engine behind the world's most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.
We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.
We are the change makers. With decades of leadership and established trust in IT service and operations management, we're scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.
We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world. The BMC Helix Professional services team sits at the intersection of technology and business. This team is responsible for our customers success, ensuring the smooth implementation of BMC products in their environments. You will be the product expert that guides our customers through education, delivery and implementation.
The ITSM Senior Consultant provides leadership on technical delivery engagements by implementing the BMC Helix solutions using supplied Solution Design and Architecture documentation.
A Senior Consultant works closely with the project team to meet the approved Customer business requirements, recommends / designs structures and takes into account the target environment, performance and security requirements, and existing systems.
A Senior Consultant delivers echo-backs of proposed applications for approval by the Customer and execution by system developers.
The Senior Consultant translates logical design into physical designs and produces detailed design documentation and utilises the Helix eco-system (Support, Communities, Services), and documents the results in accordance with agreed procedures.
A Senior Consultant contributes to the development of installation procedures and standards within BMC Helix.
- Is a self-starter, able to prioritize on getting the right tasks done first and works with internal eco-system to maintain knowledge.
- Provides on time, accurate and realistic status reports or input to status reports using standard templates.
- Completes accurate time sheets and expenses on time.
- Helps estimate the duration of role-specific activities.
- Prioritizes and completes all assigned tasks with minimum re-work, including capturing Customer input and review with zero services defect and warranty time.
- Consistently achieves utilization targets and balances with development plans to ensure skills are updated and in demand.
- Seeks to identify and mitigate risks before issues arise.
- Manages and delivers assigned responsibilities within scope and budget.
- Promotes harvesting and sharing of relevant knowledge and information from completed projects with wider BMC Helix Services community using the internal tools available.
- Seeks to identify and share, with the Helix Project Manager, new Services Change Order opportunities and / or new SOW based on observed Customer needs and BMC Helix capabilities.
- Maintains up to date training on BMC Helix Excellence delivery methodology and applies it in all projects.
- A trusted advisor by the Customer.
- Uses best practices consistently delivering prescriptive recommendations within the scope of the Customer's business goals.
- Demonstrates knowledge as the "go-to" person for the engagement when the Customer's questions regarding what or how to do tasks within the project scope.
- Acts as a mentor and role model and sought out by peers.
- Provides timely information and assistance without compromising own deliverables responsibilities.
- Gets full consensus within task timeframes from entire project team to drive and achieve goals.
- Actively manages Customer expectations to ensure a clear understanding of responsibilities, timelines and deliverables, preventing scope creep.
- Ambassador for BMC solutions with Customers and peers and communicates with confidence and accuracy via Chatter and Docs blog.
- Fulfils all Ethics and Compliance training and testing requirements to protect Helix interests and assets at all times.
Requirements:
- 8(+) relevant years technical IT experience that includes:
- 5(+) relevant years BMC Helix ITSM experience, or alternatively 5(+) relevant years ServiceNow ITSM experience
- 3(+) years working in Services projects (preferably Customer facing in a professional consultancy capacity)
- Proven ability to meet assigned timelines with high quality, complete deliverables in unsupervised, sometimes remote, situations.
- Proven ability to work within high-pressure teams physically and virtually.
- Willing shares ideas and knowledge with other colleagues promoting good practice.
- Demonstrated ability to interact well with project and Customer teams to contribute to the good of the project.
- Demonstrable experience of deployment lifecycle across multiple environments (Deployment, UAT, and Production).
- Completed engagements that have executed for six months or longer
- Demonstrated success in building key relationships with the BMC Helix eco-system including Sales, Support, and Product Engineering.
Why Work Here? Because You'll Matter.
We're not hiring for roles—we're hiring for impact. At Helix, you'll solve hard problems, build smart solutions, and work with people who challenge and champion you. You'll see your ideas come to life—and your work make a difference.
We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you're remote or in-office, you'll find space to show up fully and contribute meaningfully. You won't be boxed in—you'll be backed up.
Make Your Mark At Helix
If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.
EEOC Statement
Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.recruiter_code
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