Description
CareerArc Code CA-MS #LI-MS2 Hybrid: #LI-Hybrid This Is Helix. Powered by You.
At BMC Helix, we don't do ordinary. We're the AI-native engine behind the world's most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.
We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.
We are the change makers. With decades of leadership and established trust in IT service and operations management, we're scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.
We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world. BMC Helix's dynamic corporate teams are strategic and trusted advisors to the global organization supporting, enhancing, and driving BMC's vision, culture, growth, and so much more. Each individual within the corporate teams is a valued partner to the overarching success of BMC's employees and customers If you are looking for a company that gives you the freedom to expand your role, focuses highly on your professional development through continuous enablement, gives you an environment where you would feel happy to come to work, then BMC Helix is the place to be.
This is a highly visible role working with some of our most successful sales teams, supporting prestigious enterprise clients.
As a Sales Order Specialist you'll be responsible for:
- Providing guidance and support to sales on quote preparation related to Commercial-, Legal- and RevRec policies, order processing and customer order issues.
- Providing Legal Level 1 support and generate contractual agreements.
- Order Processing – Review, validate and process all orders in with focus on accuracy and completion for submission.
- Proactively communicate with Field Sales and/or managers on order issues and keep them informed of any problems resolving issues.
- Ensure orders are compliant to the established licensing policies in accordance with Corporate, SOX, Revenue Recognition and/or VSOE policies and procedures.
- Ensure all orders are submitted on a timely basis according to established order submission deadlines.
- Develop & maintain a detailed working knowledge of Revenue Recognition and Revenue Accounting policies concerning the licensing of software & support, SOX controls applicable to the Quote to Cash process, Order Entry (OE+) application, SFDC and Siebel to support order management.
- Provide support and assist in the resolution & clarification of order information, invoicing, collections, and passwords.
- Develop in-depth knowledge of BMCs licensing model, and pricing, to provide quoting support to our EMEA Sales Team
- Proactively acts to understand customer needs and identify solutions to nonstandard tasks/queries.
- Takes action to monitor and control costs within own work horizons.
- Identifies key issues and patterns from partial/conflicting data; takes a broad perspective to problems and spots new, less obvious solutions.
- Shares own experience/ knowledge with others; provides guidance and support to less experienced colleagues.
To be a successful Sales Order Specialist we ideally look for:
- Must possess strong attention to detail, accuracy and completeness with regard to all processes.
- Must have a proven ability to work collaboratively and courteously, with others to obtain all required documentation necessary to perform and realize revenue on license sale.
- Must have the ability to work remotely and use escalation process.
- Clear and grammatically correct verbal and written communication skills are required.
- Ideally knowledge and experience of Order Services back-office applications, with good understanding of administrative processes.
- Knowledge and experience with license and/or software accounting, legal operations, and understanding of license revenue recognition requirements is highly desirable.
- Working knowledge of Oracle, SFDC and financial operations processes.
- Working knowledge of Office suite Application
- Intermediate-level experience with Business Objects is a plus.
- Working knowledge with Communication Tools such as Phone, messaging, Chat, Share applications.
- Ability to see, define and resolve issues, with a balanced desire to tackle both tactical and root-cause issues is a plus.
- Ability to work on multi transaction within a range of complexity.
- Strong communication skills, both written and verbal
- Ability to adapt informative style to an audience, capable of explaining difficult information clearly, establishes consensus and attains agreement.
- Create an informal network within team and other BMC departments.
Why Work Here? Because You'll Matter.
We're not hiring for roles—we're hiring for impact. At Helix, you'll solve hard problems, build smart solutions, and work with people who challenge and champion you. You'll see your ideas come to life—and your work make a difference.
We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you're remote or in-office, you'll find space to show up fully and contribute meaningfully. You won't be boxed in—you'll be backed up.
Make Your Mark At Helix
If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.
EEOC Statement
Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is €35,850 - €59,750 Min salary 35,850
Why Work Here? Because You'll Matter.
We're not hiring for roles—we're hiring for impact. At Helix, you'll solve hard problems, build smart solutions, and work with people who challenge and champion you. You'll see your ideas come to life—and your work make a difference.
We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you're remote or in-office, you'll find space to show up fully and contribute meaningfully. You won't be boxed in—you'll be backed up.
Make Your Mark At Helix
If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.
EEOC Statement
Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
Mid point salary 47,800 Max salary 59,750recruiter_code
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