Enterprise Change Management Office Sr. Lead Job Listing at City National Bank in Charlotte, NC (Job ID 11494-1)

Description

ENTERPRISE CHANGE MANAGEMENT OFFICE SR. LEAD WHAT IS THE OPPORTUNITY? Reporting up through CNB's Governance, Risk and Controls division, this newly formed Enterprise Change Management Office is tasked with: Maintaining enterprise processes and procedures to support change risk management. Performing quality assurance on risk assessments, change status reports, data integrity, and readiness assessments during implementation. Monitoring and reporting on aggregate portfolios of change, and assesses Bank's ability to deliver change by reviewing changes in aggregate and considering interconnectivity and dependency between change drivers. Defining and maintaining centralized metrics to monitor and report on change to Board and Senior Management committees, providing visibility into emerging risks and advise senior management when change approaches or exceeds risk limits. Performing thematic analysis to provide insight into the enterprise change risk profile. Designates the ECM system of record and verifies its capabilities align with Policy and Procedure requirements. Providing guidance to Change Owners on change risk management and mitigation. Developing change risk management training for the 1LOD, Change Owners and ExecutivesThe ECMO Sr. Lead will be tasked with leading as well as assisting with the remit above while maintaining accountability and ownership to the build out and maturity of the ECMO function. WHAT WILL YOU DO?

• Understanding and educating any constituents in the bank of the prescribed processes and procedures to support change risk management
• Lead stakeholder analysis and ongoing engagement efforts and change management strategy execution
• Enable program-specific change management strategies through:
• Close partnership with 2LOD risk teams and 1LOD business units including the business control officers
• Having a full understanding of the pertinent frameworks, policies, and procedures impacting the ECMO objectives
• Understanding the Change Risk Assessment for the purposes of providing QA and acceptance feedback to Change executives and Change owners
• Conducting "road shows" to build awareness of the new function along with the policy and procedural requirements
• Ready to review, comprehend, and explain ongoing reporting at both individual change effort levels and aggregate/thematic levels
• Ability to work on different efforts while understanding the impacts to the larger scope
• Work closely with corporate teams and cross-functional leads as required (e.g., Project Manager, Implementation Manager, Business Lead, IT Lead, IRM, Audit, etc.).
• Maintain a strong focus on understanding the change life cycle and the associated controls to strive for continuous improvement and efficiencies
• Drive enterprise-wide adoption through communication and coordination
• Ensure the adherence to any governing documents while implementing a consistent design and approach

WHAT DO YOU NEED TO SUCCEED? Required Qualifications*

• Minimum 10 years of experience in financial services and/or consulting providing change management and/or program management solutions in support of large-scale process, regulatory, technology projects and/or other transformational initiatives
• Minimum 5 years of advisory, planning, and execution experience spanning stakeholders across all three lines of defense (LoDs) including executive level stakeholders; advantage if tied to regulatory remediation efforts
• Minimum 5 years of experience with managing internal stakeholder strategic communications inclusive of developing/delivering training materials, presenting "road show" decks to various stakeholders, and engaging with different levels of critical path stakeholders frequently

Additional Qualifications

• Exceptional written and verbal communication skills
• Ability to identify, scope, and plan large, complex organizational change initiatives, including IT improvements, business process improvements, or efficiency management
• Ability to support multiple initiatives and balance resources and time concurrently to meet iterative requirements and changing priorities
• Ability to prepare and brief senior executives on complex business topics
• Ability to articulate a to-be vision for change, associated pros and cons, and a transition roadmap
• Ability to translate a vision into strategic and tactical plans and execute resulting plans with little supervision
• Prior experiences supporting large scale regulatory, digital transformation, and technology implementations
• Experience managing internal strategic communications and training delivery and ongoing stakeholder engagement
• Ability to work independently and in a team setting
• Strong executive presence and ability to work with all levels within an organization
• Organized, independent, and self-motivated with a team player attitude
• Proficiency in MS Office, including Visio, Project
• Sense of urgency and resiliency working in highly visible roles with strong awareness of cross-organizational decision-making and impacts
• Proactive - anticipates as well as addresses
• Can manage complexity and competing, time sensitive demands
• Ability to identify issues and obstacles and determine potential solutions for consideration in succinct way
• Track record of building and nurturing advocacy for "new" programs; bonus is experiences where these are tied to regulatory actions
• Strong collaboration and persuasive technique skills

WHAT'S IN IT FOR YOU? Compensation Starting base salary: $127,626 - $237,014 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.
ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

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