Lead Client Services Officer Job Listing at City National Bank in Los Angeles, CA (Job ID 11353)

Description

LEAD CLIENT SERVICES OFFICER WHAT IS THE OPPORTUNITY? Oversee the City National Securities Investment Relationship Officers and Assistant Investment Officers supporting the Financial Advisors and licensed representatives of City National Securities. Provide training for Financial Advisors, Investment Relationship Officers, Assistant Investment Officers, and licensed representatives on City National Securities products and systems. Provide middle office support to Financial Advisors, Investment Relationship Officers, Assistant Investment Officers and licensed representatives in client servicing, business development, retention, and portfolio management efforts. Assist clients with escalated service and operational requests. Adheres to CNS and CNB policies and procedures as well as all regulatory requirements and provides direction to staff members. Reviews and approves CNS written and electronic correspondence for accuracy and compliance. Overseas the risk associated with the operational and administrative aspects of high net worth client servicing and transaction processing. WHAT WILL YOU DO?

• Open Investment Advisory Program accounts and work directly with clients, Financial Advisors and CNS Investment Operations to open, fund, and provide ongoing support and service. Ensure all CIP and KYCQ requirements are complete.
• Prepare all new account documents, account transfers (acats), DTC delivery of securities, money movements including cash disbursements and deposits, wires, IRA distributions, and contributions, and all regulatory correspondence. Review daily reporting (i.e., overdrafts, unvested cash, fee maintenance, etc.) and ensure reporting and coding updates when policy and procedures change.
• Prepare all required SEC 17AC3-4(books and records) documents, letters, and correspondence needed for Program accounts.
• Review and approve all periodic administrative reviews in the AAIR application. Review client investment objectives, current suitability on file and the Investment Policy statement to assist Financial Advisors to meet SEC requirements for annual investment reviews.
• Review daily overdraft and un-invested cash to assist with the tracking and supervision of the Program accounts.
• Provide back-up support for client inquiries when Financial Advisors are unavailable and where knowledge of asset allocations and strategies is needed.
• Develop/Maintain strong working knowledge of Wealth Station, SEI, CSS, Odyssey, myReferrals, myCNB, and other programs required for the day-to-day administration of client accounts.
• Interact with bank and CNS personnel as needed and keep Financial Advisors apprised of significant client issues and potential problems.
• Establish new accounts opened in CNS on the NFS platform, CDARS, and 529 Plans. Obtain all required CIP and KYCQ documentation for all accounts including personal, business (entity), fiduciary, and retirement accounts.
• Provide Sales and Administrative Support to Investment Officers and client requests across a broad range of brokerage activities for retirement and non-retirement accounts including establishing new accounts, processing account transfers, securities processing, restricted stock, securities settlement, cashiering, corporate reorganizations, dividends, margin, and tax inquiries.
• Provide supervisory level technical support for CNS brokerage clients related to the on-line portal application.
• Recommend securities or investment strategies for clients that are suitable based upon their objectives, risk tolerance, time horizon, financial status, and other investment needs in compliance with FINRA regulations and CNS policies and procedures.
• Comply with and conform to all compliance and regulatory requirements of all regulatory authorities and of City National Securities and the CNS Advisor Product
• Maintain a proactive commitment to established Bank programs, such as Customer First, Community Reinvestment Act (CRA), and Affirmative Action.
• Interact with bank and CNS personnel as needed and keep CNS registered representatives apprised of significant client issues and potential problems.

WHAT DO YOU NEED TO SUCCEED? Required Qualifications*

• 5 or more years of Customer Service or Operational experience at a Broker Dealer
• 5 or more years of management and/or supervisory experience
• FINRA Series 7, 66, and 24

Additional Qualifications

• Bachelor's degree in Business, Finance, or related area or equivalent experience preferred.
• Knowledge of Equities, Mutual Funds, Fixed Income, Retirement Accounts, CDARS, 529 Plans, and CNS Advisory accounts including Single-Strategy and Multi-Strategy investment models.
• Thorough understanding of National Financial systems.
• Thorough understanding of systems required for the opening and maintenance of Advisory accounts such as SEI, CSS, M&I, Fasttax, OPR/IAV, Reports 2000, Advent, Estate Val and Infoshare.
• Maintain appropriate knowledge of other Bank products and services, particularly those of Wealth Management
• Maintain a strong working knowledge of current economic and market events and their impact on various investment vehicles.
• Excellent verbal and written communications skills, particularly on the telephone.
• Excellent interpersonal skills to interact effectively with all levels of business. Proactively develop self to continuously improve knowledge, skills and credentials and communicate development needs to CNS Managers.

WHAT'S IN IT FOR YOU? Compensation Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.
ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

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