Manager Mortgage Banking Job Listing at City National Bank in Los Angeles, CA (Job ID 13087)

Description

MANAGER MORTGAGE BANKING

 

WHAT IS THE OPPORTUNITY? Lead comprehensive U.S. mortgage and home equity businesses across all sales channels, operations, secondary markets, and servicing. Driving profitability, regulatory excellence, and customer-centric innovation while optimizing technology, capital allocation, and talent performance.

 

WHAT WILL YOU DO?

• Direct all mortgage and home equity origination, servicing, and secondary market operations nationwide
• Oversee revenue growth, cost efficiency, and balance sheet optimization across all channels
• Manage cross-functional operations including processing, underwriting, closing, quality control, and servicing coordination
• Develop and execute integrated business strategy across all internal and external consumer direct channels
• Drive secondary market production and mortgage servicing rights optimization
• Build and scale emerging sales channels and product innovation
• Establish pricing, product development, and market competitiveness strategies
• Ensure strict adherence to U.S. and Canadian prudential regulations and investor requirements
• Implement robust credit quality monitoring and enterprise risk management processes
• Lead CRA/Fair Lending initiatives and compliance protocols
• Maintain internal controls and regulatory reporting standards
• Own loan origination system (LOS) selection, design, and continuous improvement
• Lead digital transformation and servicing platform modernization
• Drive automation and process efficiency across all operational functions
• Collaborate with IT on technology stack development and implementation
• Enhance borrower experience from application through servicing
• Develop customer satisfaction measurement and reporting protocols
• Align operations with organizational brand values and culture
• Simplify and streamline mortgage processes
• Manage senior executives and cross-functional teams
• Foster accountability, performance-based culture, and inclusivity
• Build high-performing teams through coaching, development, and succession planning
• Promote collaboration across wealth management, private banking, and consumer banking divisions

 

WHAT DO YOU NEED TO SUCCEED? Required Qualifications*

• Bachelor's Degree or equivalent
• Bachelor's degree required; MBA or equivalent advanced degree preferred
• 15+ years of senior management experience in mortgage banking or consumer lending operations
• 10+ years in strategic leadership with proven track record of setting and exceeding performance objectives
• Experience with U.S. and Canadian mortgage banking regulators

  Additional Qualifications

• Deep expertise in mortgage operations, secondary markets, capital allocation, and investor relationships
• Demonstrated excellence in operational leadership, process improvement, and continuous innovation
• Strong analytical, strategic planning, and financial acumen
• Proven ability to lead large-scale teams, manage multi-channel operations, and drive transformational change
• Expertise in regulatory compliance, risk management, and fair lending practices
• Technology-savvy with ability to drive digital transformation
• Executive-level relationship management and cross-functional collaboration skills

WHAT'S IN IT FOR YOU? Compensation Starting base salary: $250,000 to 350,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

  Get a more detailed look at our Benefits and Perks.
ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

 Apply on company website