Clerk II - Word/Data Operator Job Listing at City of Edmonton in Edmonton, AB (Job ID 53571)

Description

Are you an organized and reliable administrative professional with a knack for accuracy and excellent customer service? The City of Edmonton's Parks and Roads Services is looking for a Clerk II to join the Infrastructure Operations/Infrastructure Maintenance team as an Administrative Support Clerk - District Operations. You will be essential in supporting the ongoing operations of our district, primarily focusing on accurate time and materials entry for field crews. This role is vital for keeping our business running smoothly and efficiently, ensuring our actions exemplify the City's Cultural Commitments of being Safe, Helpful, Accountable, Integrated, and Excellent.

Reporting to the Administrative Lead - District Operations, your main responsibility will be the accurate and efficient entry of time and materials for field crews and equipment usage into systems like SAP and PeopleSoft. This includes reviewing and correcting any deficiencies in time entry codes and running audit reports. Secondary responsibilities involve providing reception and clerical support, which includes greeting visitors, managing incoming calls and mail, and maintaining office security. You will also handle various administrative tasks and inquiries, such as monitoring two-way communications systems (radio operations) to maintain contact with field staff, processing action requests, and providing general administrative support to the business area. Success in this role requires managing the complexities of corporate policies and systems while coordinating work across different areas.

What will you do?

• Accurately and efficiently input crew time, materials (e.g., asphalt, sand, forestry materials, etc.), and equipment usage into SAP/PeopleSoft (approximately 70% of your time)
• Review, verify, and correct time entry codes for errors and run necessary audit reports
• Provide reception and clerical support (approximately 20% of your time), including answering and screening phone calls, directing visitors, processing mail, and assisting with office equipment
• Monitor two-way communications systems (radio operations) to maintain contact with field staff regarding equipment and public inquiries.
• Determine the priority of incoming inquiries/concerns, processing action requests, and ensuring timely responses
• Provide administrative support (10% of your time) for the business area, including Safety Data entry, Posse inquiries, SAP 311 Notifications/CRM Tickets, staff onboarding/offboarding assistance, and organizing meetings