Customer Master Record Administrator Job Listing at City of Edmonton in Edmonton, AB (Job ID 55132)

Description

Join a dedicated team at the heart of the City of Edmonton's financial operations. As a Customer Master Record Administrator, you will play a key role in maintaining the integrity of our Customer Master records—from initial creation and governance to strategic account management.

This is a dynamic opportunity to apply your expertise in accounting principles while providing top-tier service to City departments and ensuring the accurate, timely collection of outstanding accounts in alignment with City policy

What will you do?

• Create Customer Master Records on a timely basis, completely and accurately. Ensure that an account doesn't already exist for the customer being billed
• Research incomplete addresses through search tools available
• Communicate changes to the customer master record to the affected business area, collection agency and with Legal services
• Record notes to a customer master record to ensure data integrity
• Block master records must be reviewed monthly for inactive records
• Check, verify, validate and ensure adequate supporting documentation is collected upon request to create a customer master record and are attached in SAP
• Manage the Banking Information in SAP Master record maintenance for Pre-Authorized Debit payment customers
• Apply accounting principles and practices in the maintenance and updating of accounts receivable records
• Update records to identify and mark for deletion of any duplicate accounts
• Research incomplete addresses and other missing fields through search tools available
• Ensure appropriate contacts are identified to verify information is complete
• Improve customer master data to reduce unnecessary effort associated with clarifying information when pursuing outstanding receivables
• Update the key interest indicator prior to interest run for accurate calculation on a monthly basis.
• Ensure timely review to avoid duplication by the use of consistent search terms by AR as set out in the standard operating procedure
• Identify and report customer master accounts that are being requested to create with the same owner but under different names with poor payment history including bad debts written off and for accounts being deemed uncollectible
• Update master record when customer payment history is declining or remaining unpaid
• Maintain good public relations in the performance of Accounts Receivable duties by being courteous and make decisions within established policies and procedures
• Additional related duties as required

Qualifications

• A recognized accounting certificate and one (1) year of experience in an office environment. Demonstrated competency in the use of spreadsheet and word processing applications
• One (1) year of experience in an office environment and demonstrated competency in the use of spreadsheet and word processing applications

Skills required for success:

• Knowledge of corporate and departmental policies, procedures, bylaws and processes in the performance of accounts receivable duties
• Knowledge and understanding of provincial and federal legislation regarding the accounts receivable duties
• Competency in the use of Microsoft Word and Excel, and Google applications & others financial softwares (i.e. SAP AR module)
• Basic knowledge of accounting, administrative procedures and regulations including GAAP, POPA  and GST
• Ability to contribute as a positive team player in a customer focused service environment
• Strong organizational skills with the ability to work independently and accurately with attention to detail
• Strong communication skills, being courteous, positive problem-solving skills and being respectful when administering established policies and practices
• Strong customer service skills and abilities to deal courteously with the public, and in making decisions within established policies/procedures
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion
• Applicants may be tested

Work Environment:

• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.

Conditions of Employment:

• Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position. There may be a cost associated with this requirement

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact employment@edmonton.ca. Learn more about our benefits https://bit.ly/COEbenefits

Up to 1 temporary full-time position for up to 11 months

Hours of Work: 40 hours per week

Salary Range: $29.924 - $37.552 (Hourly)

Recruitment Consultant: RD/SB

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Classification Title: Accounting Assistant 8h
Posting Date: Apr 30, 2026
Closing Date: May 7, 2026 11:59:00 PM (MDT)
Number of Openings (up to): 1 - Temporary Full-time
Union: CSU 52
Department: Financial and Corporate Services
Work Location(s): Century Place, 6th Floor, 9803 - 102A Avenue Edmonton T5J 3A3

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