Description
No two days are ever the same!
ECS Recruitment - https://youtu.be/5LVCM19zuns
Edmonton Fire Rescue Services (EFRS) requires Emergency Communication Specialists (ECS) to be the crucial communication link between Edmonton Fire Rescue Operations and the citizens of Edmonton. You will take numerous critical calls from the public each shift and ensure each is treated with the same urgency, professionalism and respect. You will work on a dynamic team of highly skilled communicators and will demonstrate ongoing dedication to learning from the challenges faced in each call. We are looking for adaptable, trustworthy individuals with strong multi-tasking and attentive listening skills. EFRS Emergency Communication Specialists work in a fast-paced environment. They deal with potentially emotionally charged calls that may be traumatic, violent and disturbing; emotional and psychological resiliency is a must. The successful candidate must commit to working shift work, long hours and understanding the impact of emergency services work on family and personal life.
In this role, you will:
- Represent the City of Edmonton in a professional and respectful manner
- Receive, evaluate and prioritize emergency calls using strict fire protocols and deploy the appropriate resources
- Provide callers with appropriate Pre-arrival and Post-dispatch Instructions as per specific protocols
- Direct the deployment of emergency apparatus
- Provide communications, liaison services, operational support, and inter-agency coordination
- Keep up to date with all Standard Operating Procedures, directives and guidelines
- Perform other duties as assigned
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