Description
Are you a people person with a passion for health, wellness, and community? The City of Edmonton is looking for energetic ambassadors to join our Community Culture and Recreation team!
As a Member Experience Liaison, you will be the face of our facilities, ensuring every visitor feels welcome, informed, and safe. Whether you are providing a tour of our state-of-the-art fitness centres or helping coordinate a drop-in basketball game, your goal is to inspire active living and foster a positive environment for all. Join us in building a vibrant, healthy city where every community member can thrive. In this role, you will maintain a high level of visibility across various dryland amenities, including fitness centres, gymnasiums, and indoor playgrounds. You will serve as a primary point of contact, engaging patrons in conversation to promote facility memberships, programs, and services. Beyond promotion, you play a vital role in facility safety by providing education on equipment use, enforcing amenity etiquette, and responding to emergency situations.
What will you do?
- Act as a facility ambassador by proactively engaging with patrons to promote programs, services, and the benefits of an active lifestyle.
- Provide facility orientations and tours to new and existing members.
- Manage gymnasium spaces by setting up equipment for drop-in programs and ensuring fair play and sports etiquette among participants.
- Monitor fitness centres to ensure equipment is in good working order, reset spaces for the next user, and report any maintenance deficiencies.
- Educate patrons on the safe and effective utilization of equipment and adherence to facility guidelines.
- Respond to emergencies and provide first aid assistance when required, coordinating with emergency services as needed.
- De-escalate patron concerns and manage behaviors to maintain a safe and inclusive environment.
- Other related duties
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