Description
The Opportunity
Housing is a top priority for our city, and we are transforming how we approve it. We are seeking a customer-focused Application Support Technician (Planning Technician II) to lead the intake and technical coordination of "Missing Middle" and Row Housing development applications.
In this role, you are both the first point of contact and the technical gatekeeper. You believe that "customers are the reason we are here," combining a service-first mindset with deep technical knowledge of the Zoning Bylaw. Your primary goal is to reduce application friction and ensure files are technically complete so our Development Planners can make decisions faster.
As the anchor of our expedited process, you will serve as a primary contact for community partners, providing expert guidance on zoning bylaws and land use regulations. You may also review and make decisions on minor development permit applications, including discretionary requests and variances, contributing directly to a well-planned community.
What will you do?
1. Intake & Readiness Review
- Conduct thorough intake reviews of Row Housing and medium-scale development applications
- Verify critical "completeness" items (e.g., dimensions, transportation access, checklist requirements) before the file reaches a Planner
- Act as a workflow gatekeeper, ensuring only "ready-to-review" files are passed forward to prevent delays
- Notify applicants promptly regarding the status of their submission (complete vs. incomplete)
2. Applicant Support & Communication
- Act as the primary support agent for incomplete applications. Instead of generic rejections, provide clear, actionable feedback to applicants regarding exactly what is missing
- Translate technical planning jargon into clear instructions for designers, builders, and applicants
- Proactively contact applicants via phone and email to resolve roadblocks
- Collaborate with Planners to triage complex inquiries and status checks
3. Process Management
- Review applicant resubmissions to certify technical completeness
- Assign validated files to a Development Planner to resume the review process or return the file to the applicant if requirements remain unmet
- Monitor and maintain the application lifecycle in POSSE, documenting conversations and decision points to ensure transparency
- Conduct initial circulations to internal agencies (Transportation, Waste, Fire, etc.)
4. Technical Decisions & Review
- Interpret the Zoning Bylaw and Municipal Government Act to make sound, defensible decisions on minor files
- Support the wider team by performing technical reviews on major projects and attending appeal board hearings when necessary
- May require to review and render decisions on a variety of Development Permits, including minor discretionary requests and variances
- Perform related duties as required
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