Program Lead Job Listing at City of Edmonton in Edmonton, AB (Job ID 49493)

Description

Reporting to the Director of Development Approvals and Inspections, and guided by the Section's leadership team and work unit business plans - the Program Lead, Service Support and Implementation is responsible and accountable for managing and leading strategic and program development work for the Section. The role formally coordinates with internal partners to steward projects to completion with a focus on supporting the section teams with project implementation, training and change management. 

As the Program Lead, you'll provide support for the development of annual work planning, projects, and associated resources and budgets, identifying opportunities to support teams across the Section in executing aspects of their work plans. You will support the Section's contributions to Branch and Department business plans, as well as help us to fulfill our responsibilities for administering key bylaws and legislative requirements. If you're ready to make a significant impact  to Development Approvals and Inspections' strategic and continuous improvement goals, we want to hear from you! Join us in shaping the future of Edmonton. Apply now and be part of our team dedicated to making a positive difference in our community!

With a focus on the City of Edmonton's Cultural Commitments to be Safe, Helpful, Accountable, Integrated and Excellent, you will:

• Work with the Section's leadership team to steward annual work planning, prioritization of projects, and associated resourcing and budgets to support the Sections' work unit deliverables, the Section's contributions to Branch and Department business plans, and corporate strategic goals (City Plan, Climate etc.)
• Lead the multi-disciplinary Service Support and Implementation team, who are responsible for developing and implementing projects to fulfill the strategic and program development priorities identified within various business plans. This includes leading on continuous improvement of service delivery through updates to operational policy, procedures and bylaw administration and supporting teams with project and change management
• Work across the organization to lead on implementation activities relating to the Zoning Bylaw. As an in-scope people leader, fulfill core supervisory duties such as pay administration, staff coaching and development, the facilitation of Employee Performance Plans, training, leading recruitment and hiring manager activities, work assignments, and day-to-day performance monitoring
• Ensure stakeholder relationships and expectations are managed both during the annual work plan development/prioritization and throughout the work cycle
• Establish memorandums of understanding/service level agreements with internal and external service delivery partners to create efficient and effective policies
• Direct and ensure the team and its work prioritize integrated and innovative approaches to support program delivery and customer service excellence
• Perform other related duties as assigned