Word/Data Processing Clerk III -Supervisor, Police Information Check and Alarm Control Unit Job Listing at City of Edmonton in Edmonton, AB (Job ID 54829)

Description

The Edmonton Police Service requires an individual with excellent leadership, customer service skills and attention to detail to assume the following responsibilities within the Police Information Check & Alarm Control Unit. Reporting directly to the Manager Administrative Police Information Section, responsibilities will include:

• Providing effective leadership, supervision, coaching and mentoring to a team dedicated to providing exemplary customer service.
• Ensuring that a professional level of customer service is always provided.
• Contributing towards creating, fostering and maintaining a strong, engaged team environment.
• Ensuring that all performance objectives are consistently achieved. 
• Effectively resolving customer concerns or complaints.
• Conducting police related database searches to process police information checks.
• Reviewing and approving police information check certificates and conducting quality assurance audits.
• Preparing performance management plans and reports and completion of Employee Performance & Development Programs. 
• Responding to internal and external partner and customer enquiries.
• Researching, developing and implementing new policies and processes to improve section effectiveness, efficiency and customer service as required.
• Preparing memorandums, briefing notes and written communications as required.
• Approving daily deposits and ensuring all cash handling is in compliance with City of Edmonton cash handling policy and procedure.
• Performing other related duties as required.