Description
**Job Description:**
This position serves as the first point of contact for the Patient Placement department. This role works closely with the House Supervisor and Patient Flow Nurse to facilitate patient flow and maintain efficient throughout within the hospital.
**Position Details:**
This position will work on the Telecrisis Team. Days, nights and/ or weekends, to be determined by management
Able to accept CSW, MSW, CMHC, ACMHC
Salary will be based on licensure and experience.
**Job Essentials**
1. Learns new systems and multi-tasks in difficult situations.
2. Serves as the primary contact for all bed requests from all portals of entry. Communicates complex clinical knowledge regarding admission status and bed availability with facilities, physicians, nurses and other clinical personnel in an appropriate and timely manner.
3. Makes appropriate bed assignments in Teletracking for all routine bed requests using the patient placement matrix. Prioritizes bed assignments based on urgency of request. Monitors Teletracking for bed requests, bed availability, and anticipated and confirmed discharges. Monitors lengthy or outstanding inpatient bed requests to cancel or update admission requests.
4. Answers phone calls and communicates and/or escalates complicated placements and phone calls to the Patient Flow nurse.
5. Works with the Patient Flow nurse to process direct admissions and out of network admits.
6. Reviews Emergency department volume and surgery schedule to track patient status changes and estimated arrivals.
**Minimum Qualifications**
One year of experience working in customer service.
One year experience in the medical field.
Demonstrated strong communication, customer service and organizational skills.
Demonstrated ability to set priorities and problem solve, independently.
Demonstrated ability to handle stressful situations with resolute demeanor.
Demonstrated ability to function well in a team environment.
Demonstrated motivated and self-directed.
**Preferred Qualifications**
Medical terminology background.
**Physical Requirements:**
Interact with others requiring the employee to communicate information.
Operate computers and other office equipment requiring the ability to move fingers and hands.
See and read computer monitors and documents.
Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
**Anticipated job posting close date:**
08/20/2024
**Location:**
Valley Center Tower
**Work City:**
Murray
**Work State:**
Utah
**Scheduled Weekly Hours:**
36
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.38 - $26.65
We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers () , and for our Colorado, Montana, and Kansas based caregivers () ; and our commitment to diversity, equity, and inclusion () .
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Compensation Information:
$18.38 / Hourly - $18.38 / Hourly
Starting At: 18.38 Hourly
Up To: 26.65 Hourly
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