Senior Director of Sales (Senior Living) Job Listing at Discovery Senior Living in Austin, TX (Job ID 973620)

Description

Discover Your Purpose with Us at Conservatory at North Austin!

As Senior Director of Sales, you'll play an essential role in enriching the lives of seniors, creating meaningful connections, and making a difference every single day.

Your Role:

The Senior Director of Sales (SDOS) leads the community sales operations through the direct management and leadership of the community sales team as an executive team member. Sells, directs, and manages the sales operations and sales staff. Responsibilities include, but are not limited to direct selling, managing the day-to-day sales activities of the community sales team, engage with leads and convert leads into residents; ensure compliance of the sales playbook (sales system). Ensure the CRM maintains the highest possible date integrity and complete and accurate data. Utilizes industry trends, and knowledge of local competitors to create successful sales tactics. The success of the SDOS is measured in multiple ways, including sales conversions, revenue optimization, move-ins, and average daily occupancy. The SDOS manages customer relationships, and external partnerships with authority on significant matters such as sales incentive usage and sales tactical plans.  

Position Highlights:

• Status: Full Time
• Schedule: Monday–Friday; some on-call and weekend coverage as needed
• Location: On-site — 14320 Tandem Blvd, Austin, TX 78728
• Rate of Pay: $80,000 base salary + commission/bonus (Total Annual Earning Potential $135k) +         uncapped commissions
• Additional Compensation: Sign-on Bonus & Yearly Performance Bonus 

Why You'll Love This Community:

Conservatory at North Austin is a vibrant and welcoming senior living community located in a highly desirable Austin neighborhood. The team is dedicated to delivering exceptional resident experiences, fostering strong collaboration, and creating a supportive environment where sales and operational teams work hand-in-hand toward shared goals. This role offers the opportunity to lead a high-impact sales team, make a meaningful difference in resident lives, and contribute to the continued growth and success of a well-established community.

What You'll Do:

Leadership Direction:

• Directs and support to Community Sales Counselors (CSCs) and Community Sale Coordinators (CS COs). 
• Report sales concerns/issues and suggestions of improvement to Executive Director and Regional Sales Leadership.  
• Regularly evaluates weekly sales performance of the sales team; including review of Hot leads, sales activities, past due sales activities, critical success factors, and selling conversion ratios – adjusts sale team efforts based on evaluation.  
• Monitors sales board and reviews individual activity with each SLC on a regular basis. 
• Assist Executive Director in the development of action plans and tracks performance to ensure sales team members are meeting the established sales goals.  
• Provides leadership and motivation to the sales staff through training, coaching and positive reinforcement. 
• Works directly with the Regional Sales leaders on sales team performance. 
• Identifies and addresses strengths/weaknesses of each sales team member and provides feedback for continuous improvement of skills. 
• Sales 
• Interacts with all leads from all channels including advertising, public relations, paid or non-paid referral, or personal contact and turn those leads into residents of the community using professional selling skills and the sales system. 
• Builds customer focused relationships by advancing the lead through the sales process and gaining customer commitment directly or in support of the sales team.  
• Responsible for managing the sales boards with daily updates and conveying all activities to the Executive Director and Regional Sales Leaders.  
• Conducts weekly strategy and advisory meetings with the Executive Director and/or Regional Sales Leaders.  
• Prepares and submits sales forecasts on an agreed upon schedule.  
• Tracks leads, keeping accurate and complete records on all leads and prospective resident sales activities in the CRM. 
• Pulls management reports on sales activities, leads, move ins, conversions, and critical success factors and provides tactics to improve results.  

Market Conditions  

• Conducts quarterly competitive market research including comparing established communities and new/upcoming communities, ranking and analysis and accurately reports data using the competitor analysis tool.  
• Identifies competitive opportunities and threats and presents tactical alternatives to the Executive Director and Regional Sales Leaders.  
• Demonstrates a strong understanding of the senior living market in their area. 
• Develop and conduct, in conjunction with the Executive Director and Sales Team, a quarterly marketing event strategy. 
• Strives to meet predetermined monthly sales goals. 
• Determines Which revenue drivers to utilize, including pricing, incentives, inventory management to optimize net revenue and achieve budget.  
• Uses selling skills with prospective residents to achieve “everyday matters” revenue optimization.  
• Analyze and interpret sales metrics to make recommendations on business operations to improve community NOI.  
• Provide expert advice to both prospective residents and both internal and external business partners.  

External Business Development 

• Identifies and develops an effective network of non-paid referral sources to generate leads and move-ins working side by side with the sales team.  
• Plans and executes monthly presentations to professional referral sources. 
• Leads monthly referral development meetings with the sales team and ED and appropriate executive team members for the purpose of utilizing all community resources to expand the referral network.  
• Ensures proper documentation of all networking and professional referral sources in the CRM. 
• Resident Move-In Process 
• Manages the sales team, typically the CS Coordinator, to ensure the Move-In Packet with the resident and/or family is complete and accurate. 
• Facilitates and coordinates the Resident Assessment with the clinical team.  
• Oversees and manages the move-in process to ensure a smooth transition into the community.  
• Ensures all state mandated paperwork and forms are completed on or before the move-in date by the family and/or resident. 
• Coordinates with ED, BOM and DHW the resident's Administrative Files to ensure it is fully prepared according to state specific regulatory requirements, so lease signing is on the scheduled date without delays.

Leadership and Development 

• Keeps abreast of professional development in the field by reading, attending conferences and training sessions. 
• Always acts professionally and honestly in the representation of the Community concept of senior living. 
• Actively participates in all community executive team leadership meetings and functions.  
• Acts as the Sales Department head on the community executive team, utilizing sound discretion and judgment.  

Qualifications:

• Minimum Education: High School Degree
• 8-10 years experience in a Sales position required
• 2 years in a leadership role is required
• 2+ years of experience in senior living sales/marketing is preferred
• Proven success in achieving occupancy and revenue targets
• Strong supervisory and coaching skills with ability to manage multiple sales team members
• Excellent communication, presentation, and relationship-building skills
• Proficiency with Microsoft Office and CRM systems
• Strong analytical ability with experience in competitive market analysis

Why Join Us?

• Enjoy a comprehensive benefits package – medical, dental, vision, PTO, 401(k) and more for eligible positions
• Thrive in a purpose-driven environment that puts residents first
• Join a collaborative, supportive leadership team that values your voice
• Build meaningful connections and create lasting impact for residents and their loved ones

Benefits You'll Enjoy:

• Competitive wages
• Early access to earned wages before payday!
• Paid time off and Holidays (full-time)
• Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
• 401(K) with employer match
• Opportunities for growth and advancement
• Employee Assistance Program

About Discovery Management Group

Discovery Management Group is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Discovery Management Group specializes in managing and enhancing senior living communities across the United States. With a focus on innovation, operational excellence, and lifestyle personalization, Discovery Management Group plays a vital role in serving more than 6,500 residents nationwide.

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V

A Note to Applicants

This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis.

Agency Policy

We do not accept unsolicited resumes from staffing agencies. Please refrain from contacting hiring managers directly.

Employment Scam Warning

We only post jobs on our official careers site and accept applications through that platform. We do not conduct interviews via text or social media or ask for personal or banking information.