FIELD-BASED FACILITY MAINTENANCE MGR Job Listing at Dollar General in Goodlettsville, TN (Job ID 2026-353353)

Description

Work Where You Matter: At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview:

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.

GENERAL SUMMARY:

The Field-based Maintenance Manager is responsible for leading a team of field technicians across multiple retail locations. This role ensures timely and effective execution of repairs and preventive maintenance, with approximately 35–40% of time spent performing hands-on work. The manager drives technician performance, ensures safety compliance, and supports operational goals through strategic planning and resource coordination.     

DUTIES and RESPONSIBILITIES:

1.  Provide strategic leadership to a team of Field Maintenance Technicians by recruiting, training, mentoring, and managing performance, while fostering a collaborative and accountable work environment. Ensure all work is completed safely, efficiently, and to company standards, while driving continuous improvement, operational excellence, and alignment with company policies and objectives.  40%

• Recruit, select, and retain qualified employees while ensuring compliance with labor laws and company policies.
• Provide training, mentorship, and performance evaluations to develop team members' skills and address performance gaps as needed.
• Conduct training and mentorship to strengthen technical skills, resolve maintenance issues, and enhance operational efficiency.
• Reviews divisional strategic goals and sets performance goals.
• Lead continuous improvement initiatives by identifying operational gaps, implementing innovative solutions, and collaborating with cross-functional teams to boost productivity, reduce downtime, and align with company objectives.
• Works closely with direct supervisor and field leaders to coordinate preventative maintenance programs and schedules to reduce or eliminate operational downtime.

2.  Oversee and coordinate daily, weekly, and long-term maintenance schedules to ensure the efficient use of labor, tools, and equipment. Manage operational resources, including inventory, schedules, and budgets, while implementing effective maintenance programs and cost-saving strategies to deliver high-quality operations that meet company standards.  30%

• Manage tool and supply inventory, ensuring proper documentation and availability.
• Adjust schedules and resources based on operational demands.
• Implement preventative and corrective maintenance programs by conducting on-site assessments to enhance operational efficiency.
• Collaborates with leadership team to conduct divisional analysis to identify gaps and develop action plans for improvement.
• Oversee maintenance budgets by reviewing expenses, ensuring compliance with budgetary guidelines, and implementing cost-saving strategies without compromising service quality.

3.  Monitor and oversee field operations to ensure compliance with safety regulations, company policies, and industry standards, while driving high-quality maintenance through site inspections, issue resolution, and disaster response coordination.  20%

• Conduct site visits and inspections to validate work quality and ensure adherence to established maintenance protocols.
• Troubleshoot and resolve escalated maintenance issues.
• Lead strategic and tactical disaster response efforts within the district by coordinating with the facilities maintenance team to develop and execute recovery plans, ensuring swift resource deployment and minimal operational disruptions.
• Ensure transparency and accountability by maintaining accurate records of maintenance activities, resolving service tickets promptly, and delivering detailed performance and financial reports to upper management.

4.  Perform hands-on maintenance tasks in response to service tickets and on-site assessments, while addressing routine repairs, inspections, and preventative maintenance to ensure operational efficiency, compliance, and a safe environment.  10%

• Address exterior grounds concerns, such as painting, dumpster enclosure repairs, weed control, bush trimming, and mulching.
• Handle plumbing repairs, including flush valve replacement, toilet seat replacement, and clearing clogs.
• Conduct general door maintenance (locks, panic bars, door sweeps) and light interior repairs (painting, bulb replacement, patchwork on walls).
• Inspect fire safety equipment (e.g., fire extinguishers, sprinkler systems) to ensure compliance with inspection guidelines.
• Tickets will be expected to be appropriately documented and resolved within a designated time frame to meet the needs of the business.
• Perform training to identify the root cause of issues, when necessary.
• Occasional after-hours work may be required based upon the urgency of the repair.

KNOWLEDGE and SKILLS:

• Advanced knowledge of facility maintenance and construction techniques.
• Proficiency in basic plumbing, painting, grounds maintenance, and general repair tasks.
• Skilled in the use of power tools, maintenance equipment, and diagnostic tools.
• Exceptional problem-solving and analytical skills, with the ability to troubleshoot and resolve maintenance issues effectively.
• Strong team management and leadership skills, with the ability to train, mentor, and lead a diverse team of technicians.
• Ability to communicate effectively at all levels, including store employees, field leadership, senior executives, and external partners.
• Unbridled commitment to delivering exceptional customer service to internal and external stakeholders.

EXPERIENCE and/or EDUCATION:

• Bachelor's degree in Facilities Management, Business Administration, Construction Management, or a related field preferred or applicable experience.
• 3-5 years of experience in facility maintenance, construction, or a related field.
• Experience supervising field-based teams or working in a multi-unit retail environment preferred.
• Certification in facilities management (e.g., IFMA CFM, FMP) is a plus.
• Valid driver's license and reliable transportation required.
• Must be willing and able to travel as needed to perform job responsibilities.
• Ability to pass a motor vehicle background check.

Dollar General Corporation is an equal opportunity employer.