Description
Job Responsibility
- Demand Intake & Request Coordination (40%)
o Prepare incoming technology requests and enhancement submissions for Account Leads by organizing intake details, required documentation, and request-readiness information.
o Evaluate demand requests for completeness, required documentation, business context, and readiness for Account Lead review
o Coordinate intake discussions with business stakeholders and IT partners to capture request details, clarify scope, and prepare information for Account Lead review.
o Coordinate request routing to the appropriate technology, finance, and delivery partners for sizing, estimation, and evaluation.
o Maintain intake queues and ensure requests progress through established workflows.
o Provide status updates to stakeholders on pending and active requests.
- Demand Tracking (30%)
o Ensure data accuracy, completeness, and consistency across demand repositories.
o Track requests through intake, readiness review, routing, and handoff to the appropriate evaluation or delivery owners.
o Maintain intake status, aging, completeness, and routing information to support demand visibility.
- Stakeholder Communication & Coordination (15%)
o Coordinate discussions with business and IT partners for request-readiness.
o Communicate documented updates, next steps, and follow-up items to stakeholders based on direction from process, portfolio, or delivery owners.
o Escalate aging requests or missing information as appropriate.
o Maintain collaborative working relationships that support timely intake completion, routing, and request readiness.
- Process Support (15%)
o Follow established intake procedures, documentation standards, and routing workflows as directed by process owners.
o Identify missing information, data-quality issues, or routing gaps and escalate them to the appropriate owner for resolution.
Job Qualifications
o Strong intake coordination, organization, and follow-through skills.
o Ability to manage multiple requests and priorities simultaneously.
o Excellent written and verbal communication skills.
o Strong attention to detail and data accuracy.
o Ability to coordinate effectively with cross-functional teams and stakeholders to gather information, confirm next steps, and support request readiness.
o Proficiency in Microsoft Excel, PowerPoint, Word, and Teams.
o Ability to review request information for completeness, accuracy, status, aging, and follow-up needs.
o Customer-focused mindset with strong follow-through, accountability, and attention to request completion.
Work Experience &/or Education
o Associate degree or equivalent relevant experience in Business Administration, Information Technology, Business Operations, or a related field required; Bachelor's degree preferred.
o Minimum 2 years of experience in business operations, IT coordination, project coordination, request tracking, or workflow management preferred.
o Experience in administrative coordination, data entry, request tracking, customer service.
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