Description
The Asset Protection Manager is responsible for training, auditing, and investigatory needs of Dollar General regarding asset protection. Their key efforts are to reduce shrink and increase profitability through proactive training, standardized audits and the resolution of internal and external investigations.
Job Responsibility
Management (20%)
• Develops and fosters an open line of communication with Operations to support all levels of business dialogue to increase gross margin efforts and decrease shrink and related risks.
• Acts as subject matter expert on all store systems related to inventory movement and associated functions that can cause shrink (examples include POS systems, inventory management, cash management, loss prevention, and operations policies).
Training (20%)
• Conducts shrink awareness and loss prevention training to the retail store group, including all district managers, store management, and store employees.
• Assists in the development and execution of training mediums to promote store shrink prevention awareness.
• Develops, participates in and actively markets an awareness program to alert store personnel within the region on loss prevention problems/thefts or safety issues that may impact their store.
• Implements and manages the Company's High Shrink Action Plan program within designated stores.
Audits (20%)
• Completes shrink and loss prevention audits; reports results and make recommendations to the retail management group and store personnel.
• Utilizes audit results within area of responsibility to focus training efforts to decrease shrink risk and increase compliance to Company policies.
Analysis (20%)
• Understands, implements, and utilizes exception-based software to identify potential loss issues; investigates issues, and resolves whether the exceptions are training or integrity based.
• Utilizes department reports to identify loss trends and react to them appropriately.
• Monitors stores' compliance with established policies and procedures through various reporting vehicles and respond as needed to identify and resolve training or integrity issues.
• Analyzes and investigates inventory shrinkages; determines causes and actively participates in initiatives to resolve and correct store level issues.
Investigations (15%)
• Actively investigates any/all concerns related to suspicious losses to determine situational facts; conduct interviews with all parties involved and resolve internal theft matters.
• Conducts internal investigations when warranted and submits written reports for each investigation to follow established guidelines. Formulates recommendations to avoid future losses and communicate those to the appropriate parties.
• Serves as a liaison with law enforcement to recover merchandise or cash, prosecute cases, and facilitate restitution when warranted.
Physical Security (5%)
• Responsible for all physical security programs and processes within the retail store group. This includes expertise in all physical alarm systems, CCTV, and the supporting programs of each. Understands prototypical standards and ensures all related tools are properly placed and scoped in all stores (existing and new).
Working Conditions
• This position requires weekly travel in a company-provided vehicle with limited overnight stays.
Job Qualifications
• Proficient in oral and written communication skills.
• Ability to facilitate group training sessions (competent public speaking skills).
• Analytical skills are sufficient to conduct research, determine relevance of information, and interpret meaning.
• Investigation, interview and interrogation skills (Wicklander & Zulawski or Reid Training required – CFI preferred).
• Financial analysis skills sufficient to interpret operating statements and other financial data.
• Proficient in applications such as Microsoft Office.
• Familiarity with exception-based management software applications (end-user use).
Education/Experience
• Progressive experience in a retail loss prevention position(s).
• Bachelor's degree preferred.
• Retail operations experience preferred.
• Three + years of multi-store experience required.
License/Certification Required
Valid driver's license.
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