Description
What's Under the Hood
DriveTime Family of Brands includes SilverRock, which provides quality warranty and ancillary products, and a customer-friendly claims process. SilverRock offers a variety of ancillary products and administrative services encompassing everything from GAP coverage to vehicle theft and GPS tracking to dealership fleet management. Our ancillary product expertise is proven with over 1 million service contracts, products, and warranties, and over $300 million in claims.
That's Nice, But What's the Job?
In short, our Business Analyst (Product Manager) is responsible for:
As a Business Analyst (Product Manager), you drive continuous improvement by owning initiatives from discovery through delivery and iteration. You translate business needs into clear product solutions, partnering with stakeholders, engineers, and cross-functional teams to deliver technology and process improvements that create measurable business value.
This role blends product strategy, business analysis, and delivery leadership. You will take initiatives defined by leadership and lead them through discovery, requirements development, solution design, validation, and release. Along the way, you serve as the connective hub between business stakeholders and technical teams—ensuring the right problems are solved and solutions are delivered effectively.
You'll analyze systems, define requirements, structure work for engineering teams, and guide initiatives from concept to deployment while maintaining alignment with organizational goals and customer experience.
In long, our Business Analyst (Product Manager) is responsible for:
Own initiatives end-to-end from discovery through delivery and improvement.
Partner with leadership to define goals, outcomes, and success metrics.
Identify opportunities by analyzing processes, systems, and data.
Plan initiatives (phases, milestones, releases) and recommend solutions balancing value, risk, and speed.
Gather and document business and technical requirements.
Define features, user stories, and acceptance criteria for engineering.
Create artifacts like process flows and system diagrams.
Act as a subject matter expert on product lines, systems, and workflows.
Structure work in Jira (Initiatives, Epics, Features).
Collaborate closely with engineering and participate in Scrum ceremonies.
Identify risks, dependencies, and blockers early.
Communicate scope, timelines, and delivery updates to stakeholders.
Create workflow designs and basic mockups (Miro, Figma).
Collaborate with stakeholders and engineering to refine user experience.
So What Kind of Folks Are We Looking for?
People with a passion for continuous process improvement, and experience pursuing operational excellence in business processes by moving projects from ideation through to successful implementation.
Strong understanding of project management and business analytics to lead those responsible for carrying out these types of functions (process flows, policies & procedures, etc.)
Exceptional interpersonal skills. Friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business.
Excellent verbal and written communication skills. The ability to speak and write with confidence, charisma and competence for a wide variety of audiences including the senior leadership team. You ensure consolidated and cohesive communication from the product team to stakeholders.
Plays well with others. You will be working in a high-functioning team environment. We work together to win together. Kindness, smartness, and the ability to get things done.
A mind for the details. The ability to focus on the details while not losing sight of the big picture.
Agile in a fast-past environment. We move quickly. Thriving in an environment that never stops is a must.
Organization and time management skills in spades. You'll be handling multiple projects and deadlines that will require you to prioritize then re-prioritize… then… re-prioritize again.
Rebel with a cause. You are always looking beyond the obvious to strive for continuous improvement.
Takes a hold of the wheel. You'll need to take the initiative and be comfortable doing so.
The Specifics
3+ years in Product Management or Product Operations preferred
5+ years of experience in any combination of business operations, Product Management, Product Owner, or Business Analysis roles
Bachelor's degree required; bachelor's or master's degree in Product Management, Business, Engineering, or MBA preferred
Demonstrate experience in developing product roadmaps, creating process flow maps, root cause analysis, new process introduction and change management, advanced problem-solving skills
High-level knowledge of various product management methodologies (i.e. agile/scrum)
Ability to work autonomously to solve complex, cross-functional business problems while bringing stakeholders and interested parties along for the journey
Nice to have:
Project Management Professional (PMP) or Certified Product Manager (CPM)
Insurance or Warranty industry experience
#LI-AR1
So What About the Perks? Perks matter
- We take a hybrid work approach, finding balance between the benefits of in-person and work-from-home environments. This position has an on-site expectation of a minimum of three days a week.
- Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
- But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
- Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
- Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
- Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
- Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
- In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day or finish strong with a workout!
- Give Us a Reason (or not), and We'll Celebrate. Regardless of whether there is a holiday or not, we are finding ways to kick back and enjoy each other's company outside of day-to-day work.
- Smart-Casual Dress. Come dressed in jeans (you'll fit right in with the rest of us).
- Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
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