Description
What's Under the Hood
DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.
That's Nice, But What's the Job?
That's Nice, But What's the Job?
In short, you will be the vital link connecting our business owners and internal/external partners. Your role spans multiple business segments, where you will collaborate closely with partners and business owners to ensure clear communication of project expectations and oversee tasks until completion. Your mission is to enhance work visibility, maximize team efficiency, and drive continuous improvement through effective change management processes.
In long, the Servicing Strategic Partnerships Manager is responsible for:
Forge enduring, trust-based relationships with partners, delivering exceptional customer service.
Collaborate with partners and business owners to comprehend their needs and refine project requests.
Ensure contractual obligations to partners, such as routine reports, audits, due diligence, and risk assessments, are met.
Define project requirements for partner approval and seamless handoff to other teams involved.
Cultivate and nurture partner relationships through frequent communication.
Manage and align partner priorities, ensuring clear understanding and adherence.
Champion the voices of all stakeholders, promoting transparency in team progress and celebrating successes.
Identify and escalate any issues or concerns to maintain thriving partner relationships.
Demonstrate a deep understanding of multiple products and operational processes.
Proactively identify areas for improvement and optimization.
The Specifics.
High School Diploma or GED required. Bachelor's degree or equivalent experience preferred.
Exceptional verbal and written communication skills: Ability to communicate confidently and effectively with diverse audiences, including management.
Collaborative team player: Thrives in a high-functioning team environment, committed to collective success.
Strong organizational and time management skills: Proficient in prioritization and setting clear expectations while managing multiple projects and deadlines.
Thrives under time constraints: Demonstrates the ability to meet time-sensitive deliverables.
Outstanding problem-solving skills: Proficient in asking pertinent questions and bridging gaps between partners and business teams.
Passionate and goal-oriented: Enthusiastic about work and dedicated to not only meeting but exceeding goals.
So What About the Perks? Perks matter
We take a hybrid work approach, finding balance between the benefits of in-person and work-from-home environments. This position has an on-site expectation of a minimum of three days a week.
Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!
- Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!
Anything Else? Absolutely.
DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!
Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
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