Quality Management Specialist Job Listing at Eckerd Connects in Roswell, NM (Job ID 5001204586506)

Description

Working with us takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in the lives of others. 

Make more than a Living, Make a Difference

Our Benefits

• Low-Cost Medical, Dental and Vision Insurance
• 19 days of Paid Time Off the first year
• 11 paid holidays
• Retirement savings plan with employer match up to 5%
• Flexible spending accounts
• Paid short-term and voluntary long-term disability
• Group Term Life and AD&D Insurance
• Voluntary term life insurance
• Public Service Loan Forgiveness (PSLF) Eligible Employer
• PTO Exchange

Hourly Rate: $20.00

Duties & Responsibilities

• Provides oversight of quality services by creating, monitoring and managing training initiatives and related services which strengthen workforce services. Responsible for performance and outcomes related to the Quality Management Plan.
• Maintains effective mechanisms to promote timely problem identification and resolution to assure quality services are delivered in an effective and efficient manner.
• Assure compliance regarding current federal, state, and local laws, contracts, accreditation standards, and policies and procedures.
• Promote and advocate for improvements to the workforce system as related to the primary purpose of the Quality Management Plan, i.e., to strengthen practice, improve timeliness, accessibility, quality and effectiveness of services and increase the natural and enduring community supports for clients served.
• Serve as a member of the Quality team to design and implement a quality management system that oversees sampling, satisfaction surveys, data collection, systems analysis, evaluation, and redesign to respond to the requirements of the Quality Management Plan.
• Create reports and recommendations based on analytical findings, performance outcomes, reporting requirements, etc., provide leadership to the team in implementing recommendations and then evaluating their effectiveness.
• Participate in reviews and analyses of state systems as a subject area expert, serving as a resource to other team members.
• Provide up to date information regarding current federal and state rules, contract requirements, procedures, and policies affecting all staff and participants.
• Provide accurate, professional representation of workforce development to community groups, including speaking engagements and other public relation functions, as designated.
• As assigned may perform the duties below:
  • Review of program files.
  • Monitoring of state systems.
  • Data Validation and reporting.
  • Scheduling of staff within career centers.
  • Monthly monitoring review checklists.
  • Other duties as required.

Qualifications

• Bachelor's degree from an accredited university in the areas of psychology, social work, or related human service field required or a combination of education and experience.
• 3+ years of workforce development experience required. Previous QA experience is preferred.
• Possess knowledge of statutes, contract terms and Quality Management standards. Ability to analyze data and trends, apply that information to accepted standards, and recommendations improvements. Detail oriented, excellent verbal and written communication skills.
• Must have appropriate and valid state driver's license and be able to meet requirements for Eckerd's Auto Insurance and be able to drive for business purposes.
• Required to pass a drug screen in compliance with our Substance Abuse and Drug-Free Workplace policy.

*This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. It is not to be construed as an exhaustive list of all job duties that may be performed by a person so classified.

About Our Workforce Programs

Eckerd Connects provides Workforce Innovation and Opportunity Act (WIOA) services through contracts with the U.S. Department of Labor and local workforce boards, partnerships, and strategies to provide and create a career pathway for youth, adults, and dislocated workers. Training services include occupational skills training, customized training, on-the-job training, incumbent worker training, and transitional employment opportunities. We provide youth with development, academic instruction, career & technical education, and access to the 14 WIOA Youth Elements. We establish and develop relationships and networks with large and small employers and their intermediaries as well as develop, convene, or implement industry or sector partnerships.

Copy & paste the link into your browser for more program information: https://eckerd.org/jobs-training/workforce-development/

Eckerd Connects employees and applicants for employment are covered by federal, state, and local laws designed to safeguard employees and job applicants from discrimination based on race, color, religion, sex, pregnancy, parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other status protected by applicable federal, state, or local laws.

Eckerd Connects is committed to providing equal employment opportunities to all individuals, including individuals with disabilities. We comply with the Americans with Disabilities Act (ADA) and applicable state and local laws by providing reasonable accommodations to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices. Auxiliary aids and services are available upon request to individuals with disabilities. If you need assistance or accommodation due to a disability, please contact adarequest@eckerd.org. Relay Services Dial 711.

Know Your Rights: Workplace Discrimination is Illegal

Copy & paste the link into your browser: https://www.dol.gov/agencies/ofccp/posters

Eckerd Connects is a drug-free workplace and utilizes E-verify to confirm employment eligibility.