Description
Exciting new opportunity just opened—don't miss your chance!
EECU is seeking an experienced, results-driven Regional Retail Manager – Central Region to lead eight (8) financial center locations: Fort Worth, Northside, Saginaw, Watauga, Mansfield, Little Road, Burleson, and Alliance Town Center. This leader will be accountable for regional business performance, growth, member experience, operational execution, and the development of high-performing teams.
Reporting to the Vice President of Retail Sales, the Regional Retail Manager will lead Financial Center Managers, oversee the traveling Universal Elite support team, and partner with Mortgage, Wealth, and Insurance to drive overall HUB performance across the region. This role will coordinate schedules and coverage, strategically align resources with branch and member opportunities, and use financial and performance data to drive productivity, identify growth opportunities, and deliver consistent, measurable results.
Key Responsibilities:
• Lead, coach, and develop a high-performing team of Financial Center Managers across the Central Region. Oversee the performance of eight (8) financial centers and hold branch leadership accountable for measurable growth, service, operational, and financial results.
• Serves as the HUB leader for the region, accountable for performance, productivity, and monthly results across Wealth, Insurance, Mortgage, and the Universal Elite team. Strategically deploys resources to maximize member and business opportunities while partnering across product lines to drive sales and growth. Leads regional goal planning, forecasting, and execution while ensuring consistent member experience.
• Analyze financial and performance results to identify trends, address performance gaps, improve productivity, and capitalize on growth opportunities.
• Ensure consistent, high-quality member experience across all financial centers and address opportunities that impact service and relationship growth.
• Create a strong sales and accountability culture by establishing clear expectations, monitoring results, and translating regional goals into action.
• Manage goal setting, forecasting, and performance planning at the regional, HUB, financial center, and individual levels.
• Maintain a strong presence across the region, providing hands-on leadership, coaching, and support while holding teams accountable for results.
• Ensure consistent execution of EECU standards, controls, regulatory requirements, and strategic initiatives across the region.
• Communicate effectively, build alignment, and help teams successfully execute new strategies, programs, and organizational priorities.
EECU will, in compliance with applicable law, evaluate an applicant's credit history. Only applicants with good credit history will be considered for open positions. If offered a position with EECU, will have to clear background check including employment, criminal, and drug screen.
Required Qualifications
• Five (5) + years of leadership experience in retail banking or financial services, with demonstrated success leading, coaching, and developing high-performing teams across multiple locations.
• Demonstrated success leading, coaching, and developing high-performing, member-focused teams across multiple locations.
• Proven ability to drive sales, growth, productivity, and operational performance.
• Strong financial acumen with the ability to use performance data and business drivers to identify opportunities and improve results.
• Strong strategic planning and execution skills, with experience aligning resources, coverage, and productivity across multiple locations.
• Strong communication, relationship-building, and change-management skills with the ability to influence across teams and business lines.
• Ability to travel regularly throughout the Central Region and provide hands-on leadership and support across financial centers.
• Flexibility to travel regularly throughout the Central Region and provide support outside standard business hours when needed.
Preferred Qualifications
• College degree in business or a related field preferred.
• Five (5) to eight (8) years of financial services experience preferred.
• Experience working within a universal banking model or ITM banking environment preferred.
• Investment-related designations are a plus.
Responsible for compliance of all Federal and State rules and regulations pertaining but not limited to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, Reg B, Reg Z, Reg DD, Reg E, Reg CC, Service Members Civil Relief, and FCRA/FACTA. Required to attend initial and ongoing annual Bank Secrecy Act training.
For more than 90 years, Fort Worth-based EECU community credit union has been committed to providing members A Better Way of Banking®. Today, EECU is one of the largest credit unions in Texas with $4.4 billion in USD assets and serves over 300,000 members through 22 financial centers across North Texas. In the true spirit of the credit union philosophy “people helping people” EECU was recently honored with the Fort Worth Business Press Corporate Philanthropy Award for employee volunteerism, named Best Bank/Credit Union by the Fort Worth Star Telegram's readers, and became the 1st credit union in Fort Worth to become Blue Zones certified for promoting employee well-being.
EECU is an EOE/Vets/Disabled Employer.
We are an Equal Opportunity Employer and do not discriminate against applicants due to veterans' status or on the basis of disability.
For more information on our organization and benefits please visit EECU Careers at www.eecu.org/careers.
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