Description
Englewood Health, a leading healthcare system comprising Englewood Hospital and the Englewood Health Physician Network, is committed to delivering exceptional patient care across northern New Jersey. We are dedicated to fostering a supportive and inclusive work environment where every team member can bring their skills, creative ideas, positive approaches, and a commitment to excellence. Join our dynamic team and contribute to our mission of transforming the lives of the patients and communities we serve.
Job Summary:
The System Analyst works as a member of the IT Team and will be responsible for supporting our document management applications primarily (OnBase/RightFax), along with any other applications that are deemed in scope. The analyst will be responsible for any work associated with their assigned applications, including managing break/fix issues, new deployments, optimizations, and upgrades. The Analyst demonstrates analytical skills and possesses a fundamental understanding of operational workflows. The Analyst will communicate, collaborate to review the software, analyze business operations, and work with end users to tailor the system to the organization. This includes current state and future state mapping and workflow development, application design and development, testing, issue resolution, application integration, implementation, and ongoing support activities.
Department: IT
Location: Englewood
Status:Full Time
Shift: Days
Hours: 9am to 5pm
Job Essentials: The ideal candidate will meet the following requirements and competencies.
1.Identify and own the below applications. This would include leading any work effort necessary and communication with all appropriate stakeholders.
- OnBase
- RightFax
2. Manage onboarding of new EHPN practices which includes Training for new modules (i.e. OnBase, RightFax)
3. Acting as the primary support contact for the application's end-users
4. Maintenance of application(s), including monitoring the effectiveness and identifying issues and working to resolve them and prevent recurrence
5. Guiding workflow design, testing the system, and analyzing other technical issues associated with the IT software
6. Maintaining regular communication with IT team, vendors and operational stakeholders to meet the organization's business needs in regards to project deliverables and timeline.
7. Managing tickets and daily maintenance tasks related to the application(s)
8. Maintaining an awareness of vendor and industry developments/plans in area(s) of responsibility
9. Reviewing the status of projects and issues on an ongoing basis with leadership
10. Participate in On-Call rotations including weekends and holidays.
11. Project management work as delegated by IT Management.
12. Assist with project work at all remote locations if delegated by IT management.
13. Other duties as assigned
Education Requirements:
Bachelors' degree preferred in computer science major or relevant healthcare field
Minimum of 2 years of related experience required.
OnBase or document management application analyst experience preferred
Experience in healthcare IT is required or relevant workflow experience
Excellent customer support skills
Able to demonstrate commendable interpersonal skills through the ability to communicate information clearly and concisely with project leadership and subject matter experts
Fundamental understanding of workflows related to application(s) supported
Fundamental build and analytical skills
Willingness to learn new software and systems
Englewood Health provides a minimum rate to comply with New Jersey Law. The rate of pay for each position will be determined based on a variety of factors including the candidate's relevant experience, qualifications, skills, etc. The minimum rate does not include bonuses/incentives, differential pay or other forms of compensation. In addition to the minimum rate, eligible employees may receive comprehensive benefits, including health insurance, retirement plans, paid time off, and other wellness resources. Minimum rate: $ 32.00Apply on company website
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