Description
Serve as the lead service executive on EPIC Sports' top tier accounts. Work directly with sophisticated sports and entertainment clients to deliver exceptional service, evaluate and respond to the unique needs of our clients' businesses, and build long-term relationships that drive client retention and loyalty.
This role is remote, candidates must reside in the Atlanta GA area.
Responsibilities :
- Independent servicing of clients' daily needs, consistent with EPIC Sports' standards and procedures
- Lead client meetings and calls independently
- Proactively lead and drive the EPIC Sports renewal timeline on all accounts; consistently hit renewal timeline target dates
- Regular travel for in-person client meetings
- Regular presenter at client meetings and conferences
- Comprehensively review and prepare insurance applications
- Evaluate quotes for consistency with requested coverage and opportunities to negotiate improvements
- Negotiate renewal terms and conditions directly with markets
- Prepare renewal proposals and lead presentation of such proposals to clients
- Effectively communicate with markets to bind coverage, manage invoicing, ensure accuracy of policies, and process mid-term coverage endorsements
This is a highly visible, client-facing role. The person filling this role is expected to arrive at EPIC Sports with a track record that demonstrates the following skill set:
- Adept at managing relationships with CEO-level executives within client companies
Proficient in developing a thorough understanding of a client's business operations - Highly responsive to client inquiries and requests (returns all calls / e-mails within 24 hours)
- Proven ability to meet / exceed renewal timelines and comply with internal standards for such renewals
- Strong in-person communications skills
- Exemplary meeting leadership skills
- Capable of independently leading in-person client visits
- Ability to deliver effective presentations to large groups
- Proactive communicator with clients, with a superior attention to detail in such communications
- Skilled in the communication and translation of technical insurance coverage issues to client
- Independently uses knowledge of client's business operations in order to recommend insurance and/or risk management solutions
- Ability to identify solutions to complex coverage issues
- Ability to spot uninsured exposures and propose solutions
- Strong negotiation skills, particularly with markets
- Skilled in spotting insurance and risk management issues within client contracts
- Proficient in the review of existing policies to identify carrier errors, needed endorsements, coverage gaps, etc. Capable of interpreting loss runs and providing clients with resulting findings and recommendations
Qualifications
- College degree preferred
- Georgia Property & Casualty Agents license required
- Professional designations preferred
- Account Executive experience with a demonstrated commitment to exceptional customer service
- Computer savvy with advanced knowledge and skills in Microsoft Office products
- Applied Systems experience preferred
- Familiarity with certificate issuance and strong understanding of CGL coverage form
- Excellent organizational skills – individually and as a team leader
- Excellent written and oral communication skills
- Desire to learn and work in sports and entertainment industry
- Positive contributor to a corporate culture of high performers and team players
WHY JOIN US?
- 15th Largest Broker in US
- Voted " Best Place to Work" in the Insurance Industry
- Awesome Benefits: 401K matching, Generous Time Off Policy, Flexible Work Options, Medical, Dental, Vision, Pet Insurance, Cancer Insurance, Wellness Programs, Employee Award Programs (Trips!).
EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
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