Description
SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
The Client Services Analyst provides comprehensive support for SS&C Advent to support Eze OMS/PMA clients in the Asia Pacific region, ensuring optimal use and performance of our financial software solutions.
This role involves resolving technical issues, providing functional guidance, and fostering strong client relationships.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model
- Your Future: Income Protection Insurance & Salary Continuance
- Work/Life Balance: Generous Bereavement & Compassionate leave
- Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customized, including SS&C University
- Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get to Do:
- Serve as the primary point of contact for client inquiries, issues, and requests related to Eze Software products.
- Diagnose and troubleshoot technical problems, including software configuration, data integrity, and system performance issues.
- Provide functional support and guidance on various features of Eze Software platforms to help clients optimize their workflows.
- Escalate complex issues to senior support engineers or development teams as needed, and track their resolution.
- Document client interactions, solutions, and resolutions accurately in the CRM system.
- Conduct client training sessions and demonstrations of new features or functionalities.
- Proactively identify opportunities to improve client satisfaction and product utilization. Collaborate with internal teams, including product development and sales, to provide client feedback and enhance product offerings.
- Participate in client onboarding processes and assist with initial setup and configuration.
- Stay up-to-date with product releases, updates, and industry best practices
What You Will Bring:
- Bachelor's degree in Finance, Business, Information Technology, or a related field.
- 1-3 years of experience in a client-facing support role, preferably within the financial technology industry.
- Strong understanding of financial markets, investment management, and trading workflows.
- Excellent problem-solving and analytical skills with a keen eye for detail.
- Exceptional communication skills, both written and verbal, with the ability to explain complex technical concepts clearly.
- Proficiency in troubleshooting software applications and understanding database concepts (e.g., SQL).
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational skills and the ability to manage multiple priorities effectively.
- Experience with CRM systems (e.g., Salesforce) and ticketing systems is a plus.
- Fluency in English is required; proficiency in other Asian languages is an advantage.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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