Dispatcher (Student) Job Listing at First Student in Chattanooga, TN (Job ID JR8733 Dispatcher (Student) (Open))

Description

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

First Student is hiring for a Dispatcher position to support our daily transportation operations. We are looking for individuals with a background in dispatching and route coordination who can manage schedules, handle communications, and assist in maintaining safe and timely service.

Pay Rate: $20.00 per hour
Schedule: Split shift, with an early start time between 5:00 AM and 6:00 AM

• Oversee the daily scheduling and dispatching of bus routes

• Provide guidance and support to drivers and monitors

• Manage radio and phone communications, often in a high-volume environment

• Respond to and escalate driver or scheduling concerns as needed

• Communicate directly with contracted clients to ensure service expectations are met

• Assist with charters, billing, and driver payroll

• Troubleshoot and resolve issues related to pick-ups, drop-offs, or route changes

• Perform backup driving or clerical work when necessary

• Support daily operations and contribute to special projects as assigned

• 3–5 years of experience in dispatch, routing, terminal operations, or a similar field

• High school diploma or equivalent

• Basic understanding of radio dispatch systems and related technology

• Strong communication and organizational skills

• Ability to work under pressure and meet time-sensitive deadlines

• Basic computer literacy

• Must pass DOT drug screening and physical
  (Note: DOT Regulation 49 CFR Part 40 prohibits the use of Schedule I drugs, including marijuana)

This is a team-oriented role within a busy transportation terminal. The work requires multitasking, problem-solving, and consistent communication with staff and clients. The split-shift structure includes early morning hours and afternoon responsibilities, with downtime during mid-day hours.

First Student is North America's leading provider of student transportation, serving more than 2.5 billion passengers annually with a workforce of over 120,000 employees. Our operations are rooted in safety, reliability, and professional development.

We are an equal opportunity employer and value a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
In accordance with local laws, we will consider applicants with criminal histories for positions located in San Francisco and Los Angeles.

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.