Customer Quality Engineer Job Listing at Flex in Suzhou, Jiangsu (Job ID WD218515)

Description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. 

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Customer Quality Engineer located in Suzhou.

Reporting to the CQE Leader , the CQE role involves…

Here is a glimpse of what you'll do:

• Work as part of the Quality team supporting the development of the quality culture at the plant to assure customers of site's commitment to quality.
• Act as first contact point for customer complaints.
• Lead customer complaint handling and as the problem owner to organize team to fix the problem in 8D way, push internal process improvement.
• Deliberation with the customer, in the name of site, to find the best (temporary) solution, both for the customer as well as site.
• Customer PPM and quality issues monthly review, pass the voice of customer to internal process and continue push internal quality improvement with engineering, in-process quality and production
• Controlling the process of internal complaint completion and informing the customer about the status of their complaint regularly.
• Closing a complaint in consultation with the customer
• Periodically reporting quality analyses to the internal organisation and giving advice concerning improvement initiatives.
• Accompany audits done by customers within site.
• Other tasks from supervisor.

Here is some of what you'll need:

• Bachelor Degree
• Minimum 2 years experience in a Customer Engineer / Quality role
• Statistical and process orientation
• Working knowledge of English
• Excellent computer skills (Word, Excel, PowerPoint, Access)
• Proficiency in problem solving and quality techniques including:
• PFMEA - 8D Problem Solving
• PPAP - Quality Auditing
• SPC – MSA
• Customer focused, proactive problem solver
• Excellent organisational skills; the ability to work under pressure and to strict deadlines
• Excellent communication (internal/external customers and suppliers)
• Team player

What you'll receive for the great work you provide:

• Social Insurance
• Life Insurance
• PTO

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).