Account Specialist Job Listing at Fusion in Grand Rapids, MI (Job ID 6750890)

Description

Position Summary:

Fusion Education Group is a fast-growing West Michigan headquartered company with a national network of private schools (grades 6-12). We are seeking a self-motivated and highly professional individual to join our accounting team as an Account Specialist. Candidate must have a proven understanding of standard transactional accounting concepts and how they ultimately translate into the financial statements. The position reports directly to the Accounts Receivable Manager and will work closely with many other areas within our corporate accounting department, campuses, new business development, and corporate team that supports all our school locations.

Responsibilities of the position include:

Provide exceptional customer service. Customers include both school staff and their customers (students and their families).

Be the main contact for assigned schools regarding all customer account related information/inquiries.

Collect on customer accounts including outbound/inbound calls on accounts that may be past due.

Assist customers in bringing their accounts current.

Assist with account reconciliation, improving DSO, cash application, and other finance/billing related duties.

Identify the root cause of customer delinquency and generate effective solutions for the customers.

Effectively contributes to customer satisfaction scores.

Participate in projects to create efficiencies within the department and organization.

Requirements of the position:

Professional communication skills - account collection and negotiation centered.

Keen business acumen.

A strong attention to detail.

Strong analytical skills.

Exceptional organizational and problem-solving skills with an ability to prioritize tasks.

Diligent and self-motivated work ethic.

Proficient working knowledge of Excel, Word, and Outlook.

Great Plains and/or SalesForce experience a plus but not required.

The successful candidate must have:

• Customer service focus.

• A positive ‘can-do' attitude and understand the critical value of being trustworthy and confidential.

• Demonstrated ability to work in a fast-paced environment and the ability to juggle multiple competing tasks and demands.

• The ability to anticipate needs and proactively address issues

• A proven understanding of standard transactional accounting concepts and how they ultimately translate into the financial statements.

Benefits:

We offer a comprehensive benefits package for full time employees which generally includes:

• Medical, dental, and vision plans
• An opportunity to contribute to a Health Savings Account (HSA)
• Tax-advantaged commuter benefits
• Employee assistance program
• Sick time, paid holidays and vacation in accordance with company policy and state law
• Accident and life insurance as well as short- and long-term disability
• 401(k) plan with company match, based on eligibility

We offer a package for part time employees which generally includes:

• Sick time and paid holidays in accordance with company policy
• Tax-advantaged commuter benefits
• Employee assistance program
• 401(k) plan with company match, based on eligibility

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. If a bonus applies, more information will be given at offer.

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.

Qualified applicants who have access to or contact with students or the public, who are responsible for the safeguarding of others' well-being, and who work with little supervision in close proximity to others will be required to complete a criminal history check once a contingent offer of employment is made. Applicants with arrest or conviction records will be considered for employment in accordance with local law. The nature and gravity of an offense, the length of time since the conviction, and the nature of the job in question are all considered, and criminal convictions do not automatically disqualify employment. Any discussion of criminal history will occur only after the background check is completed and a copy is provided to the applicant.