Senior Production Specialist Job Listing at Intralinks in Frankfurt, HE (Job ID R44932)

Description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Senior Production Specialist

Location: Frankfurt

Please note: This position requires on-site presence in our Frankfurt office 5 days a week and is not a hybrid or remote role.

Get To Know Us:

SS&C is leading the way.  We continue to look for todays and tomorrow's brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few. 

Why You Will Love It Here!

• Your Future: Professional Development Reimbursement including access to SS&C University
• Work/Life Balance: Competitive holiday scheme
• Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customised throughout your career

What You Will Get To Do:

We are looking for a Senior Production Specialist to join our Global Data Management team in Frankfurt. In this role, you will take ownership of archive production operations while driving process improvements, investigating technical issues, and collaborating with Product, Engineering, and Support teams to enhance our archive services.

In addition to supporting day-to-day production, you will play an important role in improving operational efficiency, validating new product features, and helping integrate AI-driven solutions into daily workflows. You will serve as a subject matter expert for archive production and contribute to the continuous evolution of our processes.

As a senior member of the team, you will also act as a technical point of contact for complex production issues, working directly with internal stakeholders and, when required, participating in customer support calls to troubleshoot production-related problems and provide technical expertise.

You will be part of a collaborative, globally distributed team responsible for archive production and data management operations within the SS&C Intralinks Business Unit.

Key Responsibilities will include:

• Managing complex archive production workflows while ensuring timely delivery and high-quality output.
• Monitoring production queues, prioritizing critical customer requests, and coordinating workload across the team.
• Producing, packaging, and preparing digital archives for shipment.
• Performing detailed quality assurance to ensure archive accuracy and completeness.
• Investigating production issues and performing root cause analysis to identify recurring problems.
• Troubleshooting technical issues and working closely with Engineering and Product teams to resolve production incidents.
• Collaborating with Customer Success and Technical Support teams to troubleshoot complex customer issues and participating in customer calls when technical expertise is required.
• Explaining technical issues and proposed solutions to customers in a clear and professional manner.
• Identifying opportunities to improve production processes, automation, and operational efficiency.
• Participating in the testing and validation of new product features, enhancements, and production tools before release.
• Supporting the adoption of AI-powered tools and helping identify opportunities to integrate AI into day-to-day production processes.

What You Will Bring:

• Fluency in English (all internal processes and communication are conducted in English)
• Experience in production operations, data management, technical operations, application support, or a similar environment.
• Strong analytical and problem-solving skills with the ability to investigate technical and operational issues.
• Experience in troubleshooting complex customer issues and confidence participating in customer-facing support calls.
• Ability to communicate technical concepts clearly to both technical and non-technical audiences.
• Experience identifying process improvement opportunities and driving operational efficiencies.
• Ability to work effectively with cross-functional teams across Product, Engineering, Operations, Customer Success, and Technical Support.
• Experience participating in software testing, user acceptance testing (UAT), or product validation is an advantage.
• Interest in AI technologies and process automation, with the ability to identify practical use cases for improving daily operations.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• German language skills are a plus, particularly for communication with local couriers

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.