Operational Readiness Administrator (RUN Team) Job Listing at JDA TSG in Jacksonville, FL (Job ID 1388-Jacksonville, Florida, US)

Description

Overview

At JDA TSG, we equip world-class brands with top-tier talent and operational expertise, because we know our people are our true differentiator. As an Operational Readiness Administrator for the Ramp Up Network (RUN) Team, you are the hands-on operator who gets newly hired seasonal tax Experts from offer acceptance to live production-ready status. We believe high-volume seasonal operations require a balance of operational speed, rigorous technical support, and honest quality evaluation. By running cohort orientation sessions, guiding hands-on station readiness, tracking training compliance, and conducting pre-flight readiness checks, your work ensures every Expert lands on the production floor with confidence.

Location: Remote US

Hourly Rate: $25/hr - $28/hr

Requirement - Must own a personal computer with dedicated internet connection

• Onboarding Execution & Cohort Orientation: You will facilitate New Employee Orientation (NEO) and instructor-led onboarding sessions for incoming new hire waves, executing pre-onboarding communications. You will manage the shared RUN Team mailbox and onboarding support channel, as well as host Tech Day support sessions to assist Experts through initial setup. Success is measured by onboarding attendance rates, response resolution times, and cohort onboarding completion velocity.
• Technical Troubleshooting & Device Readiness: You will guide Experts through remote laptop configuration using established setup guides and SOPs. You will directly troubleshoot access and technical issues, logging recurring ticket categories and escalating unresolved technical roadblocks along defined paths. Success is measured by first-contact resolution rates, device setup accuracy, and ticket escalation efficiency.  
• Training Compliance & Pre-Flight Readiness Handoff: You will track Expert completion of required role-specific training, maintaining clean compliance data and mitigating at-risk candidates before their prescribed Go-Live dates. You will conduct pre-flight confidence checks against strict evaluation standards, maintain readiness checklists, and execute warm handoffs of Ready to Serve (RTS) Experts to their Seasonal Managers. Success is measured by on-time RTS milestone completion, zero-defect handoffs, and compliance reporting accuracy.

• 2+ years of experience facilitating group onboarding or training sessions in high-volume, seasonal, or remote workforce environments.
• Hands-on technical troubleshooting experience supporting laptops, remote access tools, enterprise VPNs, MFA, and endpoint security software, with a proven ability to walk non-technical users through fixes.
• Must own a personal computer with dedicated internet connection
• Meticulous attention to detail and record-keeping accuracy across spreadsheets, learning, and task-tracking platforms.
• Clear written and verbal communication skills for administering new-hire emails, logging casework, and executing clear manager escalations.
• High integrity in candidate evaluation, with the confidence to enforce readiness standards and flag go-live risks.
• Practical experience working within Microsoft products and standard office/tracking platforms

• Comprehensive healthcare coverage and benefits package
• 401(k) with company match
• Professional development opportunities and operational leadership exposure
• Remote work environment with comprehensive technology support

The specific pay rate offered for this role depends on candidate qualifications, relevant experience, technical expertise, and role requirements. Final individual offers are determined through candidate evaluations during the interview process.

We are an equal opportunity employer committed to building an inclusive workplace. To view our Equal Employment Opportunity (EEO) policy, please click here.

• 2+ years of experience facilitating group onboarding or training sessions in high-volume, seasonal, or remote workforce environments.
• Hands-on technical troubleshooting experience supporting laptops, remote access tools, enterprise VPNs, MFA, and endpoint security software, with a proven ability to walk non-technical users through fixes.
• Must own a personal computer with dedicated internet connection
• Meticulous attention to detail and record-keeping accuracy across spreadsheets, learning, and task-tracking platforms.
• Clear written and verbal communication skills for administering new-hire emails, logging casework, and executing clear manager escalations.
• High integrity in candidate evaluation, with the confidence to enforce readiness standards and flag go-live risks.
• Practical experience working within Microsoft products and standard office/tracking platforms

• Onboarding Execution & Cohort Orientation: You will facilitate New Employee Orientation (NEO) and instructor-led onboarding sessions for incoming new hire waves, executing pre-onboarding communications. You will manage the shared RUN Team mailbox and onboarding support channel, as well as host Tech Day support sessions to assist Experts through initial setup. Success is measured by onboarding attendance rates, response resolution times, and cohort onboarding completion velocity.
• Technical Troubleshooting & Device Readiness: You will guide Experts through remote laptop configuration using established setup guides and SOPs. You will directly troubleshoot access and technical issues, logging recurring ticket categories and escalating unresolved technical roadblocks along defined paths. Success is measured by first-contact resolution rates, device setup accuracy, and ticket escalation efficiency.  
• Training Compliance & Pre-Flight Readiness Handoff: You will track Expert completion of required role-specific training, maintaining clean compliance data and mitigating at-risk candidates before their prescribed Go-Live dates. You will conduct pre-flight confidence checks against strict evaluation standards, maintain readiness checklists, and execute warm handoffs of Ready to Serve (RTS) Experts to their Seasonal Managers. Success is measured by on-time RTS milestone completion, zero-defect handoffs, and compliance reporting accuracy.