Description
Overview
The Senior Program Manager is a senior leadership role responsible for translating corporate strategy into operational excellence across multiple programs and locations. This M3-level leader drives large-scale transformation, influences enterprise-level decision-making, and ensures that operations not only deliver on KPIs but also enable sustainable growth. The Senior Manager provides visionary leadership, develops managers, and forges strong cross-functional partnerships to position JDA TSG as a trusted strategic partner for clients.
Reports To: VP of Operations
Location: Remote
Salary Range: $130,000/Yr - $150,000/Yr based on experience
Direct Reports: 2 Frontline Leaders
Team Size Supported: 25 plus, poised for exponential growth
Candidates must have a proven track record of leading and scaling large, distributed teams (100+ employees) across nearshore and offshore locations, with strong capabilities in remote operations
What You Will Do
Strategic Leadership & Business Impact
- Own operational strategy and execution to meet client and corporate objectives to drive program.
- Shape long-term business plans, including budgeting, forecasting, and workforce strategy.
- Influence enterprise decisions on technology investments, organizational design, and resource allocation.
Operational Excellence & Transformation
- Oversee program performance and strategy, leading a high-performing team initially comprised of 2 leaders and 25 professionals driving an ambitious initiative primed to expand multi-fold.
- Ensuring service-level agreements, quality metrics, and financial targets are consistently achieved or exceeded.
- Lead large-scale process improvements and change management initiatives to improve efficiency, scalability, and client satisfaction.
Anticipate market and client trends, proactively aligning operational capabilities with future needs.
Executive-Level Client & Stakeholder Engagement
- Serve as a senior point of contact for client, building trusted partnership and representing JDA TSG at the executive level.
- Lead high-stakes client reviews and escalations, demonstrating strategic insight and solutions-oriented thinking.
- Partner closely with HR, Recruiting, IT to ensure cross-functional alignment on program goals.
Leadership & Talent Development
- Lead, coach, and develop frontline leaders, cultivating a pipeline of high-performing operational leaders.
- Foster a culture of accountability, inclusion, and continuous improvement across team
- Champion employee engagement, retention, and professional development initiatives that strengthen organizational culture.
Who You Are
Key Qualifications
- Experience: 8-10+ years in operations, program management, or business process outsourcing, with 5+ years in multi-level people leadership.
- Experience leading 100+ employees across multiple remote locations.
Skills:
- Candidates should demonstrate a proven track record of leading and scaling large distributed teams (100+ employees) across nearshore and offshore locations, with strong capabilities in remote operations.
- Exceptional strategic planning and operational execution abilities.
- Proven record of driving process improvements and large-scale transformations.
- Executive presence with outstanding communication and presentation skills.
- Strong financial acumen and data-driven decision-making.
- Adept at influencing senior leaders and clients in complex environments.
Education:
- Bachelor's degree in Business, Operations, or related field required; Master's or MBA strongly preferred.
Preferred:
- Experience scaling operations in high-growth or rapidly evolving markets.
Performance Expectations
- Deliver consistent operational performance across program.
- Influence corporate strategy through data-driven insights and innovative solutions.
- Build and sustain high-trust relationships with executive stakeholders and clients.
- Demonstrate measurable impact on revenue growth, efficiency, and employee engagement.
What We Offer
- Healthcare - Comprehensive coverage for you and your family
- Employee Assistance Program - Get support when you or your family need it with counseling and coaching
- 401K with company match
- Paid time off
- Paid parental leave
- Volunteer Day Off
- Life insurance - Protect your loved ones and their future
- Business travel accident insurance
USD $130,000.00 - USD $150,000.00 /Hr.
We are an equal opportunity employer committed to building an inclusive workplace. To view our Equal Employment Opportunity (EEO) policy, please click here.
Qualifications
Key Qualifications
- Experience: 8-10+ years in operations, program management, or business process outsourcing, with 5+ years in multi-level people leadership.
- Experience leading 100+ employees across multiple remote locations.
Skills:
- Candidates should demonstrate a proven track record of leading and scaling large distributed teams (100+ employees) across nearshore and offshore locations, with strong capabilities in remote operations.
- Exceptional strategic planning and operational execution abilities.
- Proven record of driving process improvements and large-scale transformations.
- Executive presence with outstanding communication and presentation skills.
- Strong financial acumen and data-driven decision-making.
- Adept at influencing senior leaders and clients in complex environments.
Education:
- Bachelor's degree in Business, Operations, or related field required; Master's or MBA strongly preferred.
Preferred:
- Experience scaling operations in high-growth or rapidly evolving markets.
Performance Expectations
- Deliver consistent operational performance across program.
- Influence corporate strategy through data-driven insights and innovative solutions.
- Build and sustain high-trust relationships with executive stakeholders and clients.
- Demonstrate measurable impact on revenue growth, efficiency, and employee engagement.
Responsibilities
Strategic Leadership & Business Impact
- Own operational strategy and execution to meet client and corporate objectives to drive program.
- Shape long-term business plans, including budgeting, forecasting, and workforce strategy.
- Influence enterprise decisions on technology investments, organizational design, and resource allocation.
Operational Excellence & Transformation
- Oversee program performance and strategy, leading a high-performing team initially comprised of 2 leaders and 25 professionals driving an ambitious initiative primed to expand multi-fold.
- Ensuring service-level agreements, quality metrics, and financial targets are consistently achieved or exceeded.
- Lead large-scale process improvements and change management initiatives to improve efficiency, scalability, and client satisfaction.
Anticipate market and client trends, proactively aligning operational capabilities with future needs.
Executive-Level Client & Stakeholder Engagement
- Serve as a senior point of contact for client, building trusted partnership and representing JDA TSG at the executive level.
- Lead high-stakes client reviews and escalations, demonstrating strategic insight and solutions-oriented thinking.
- Partner closely with HR, Recruiting, IT to ensure cross-functional alignment on program goals.
Leadership & Talent Development
- Lead, coach, and develop frontline leaders, cultivating a pipeline of high-performing operational leaders.
- Foster a culture of accountability, inclusion, and continuous improvement across team
- Champion employee engagement, retention, and professional development initiatives that strengthen organizational culture.
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