13637 - Central Region Strategic Account Leader (Professional & Industrial) Job Listing at Kelly Services in IL (Job ID 13637)

Description

Together we change lives. 

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.  

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You'll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first – so your impact really will change lives.  

The Central Region Strategic Account Leader is responsible for the full lifecycle of client strategy, growth, and performance across a defined portfolio of top strategic customers within the 14-state Central Region. This role owns the regional account strategy, deepens senior-level client relationships, and ensures exceptional service delivery in partnership with local and regional leadership.

This leader is accountable for driving profitable growth, expanding Kelly's footprint across multiple sites and business lines, and ensuring operational excellence through alignment with Market Managers, Market Directors, Area Managers, and the RVP. The role functions as a regional subject-matter expert and is routinely leveraged to support cross-regional pursuits, enterprise solutions, and strategic transformation initiatives.

Core Responsibilities

1. Regional Client Strategy & Executive Relationship Management

1. Lead client relationship strategy across multiple states, locations, and business units.
2. Build and maintain relationships with senior client stakeholders (Directors, VPs, C-suite) to align workforce strategy with business objectives.
3. Serve as the primary escalation point, ensuring resolution through strong internal and external coordination.
4. Partner closely with Area Managers, Market Directors, and Market Managers to execute locally while maintaining strategic consistency across the region.

2. Growth Ownership & Financial Accountability

1. Own full P&L performance for assigned accounts, including revenue, GP%, contribution, pricing strategy, and contract adherence.
2. Lead development and execution of account growth plans, including expansion into new sites, business lines, and Kelly service offerings.
3. Identify, quantify, and pursue opportunities for profitable expansion within the region; influence internal partners to mobilize resources as needed.
4. Serve as SME in Talent Solutions offerings to support new business pursuits and RFP responses.

3. Operational Excellence & Program Optimization

1. Ensure consistent delivery quality across all client locations by collaborating with local Market teams and central delivery functions.
2. Establish, maintain, and optimize Statements of Work (SOWs), including scopes, KPIs, change orders, and ongoing performance management.
3. Train and align field leadership on client requirements, performance expectations, and contractual commitments.
4. Drive continuous improvement initiatives to enhance client satisfaction and operational efficiency.

4. Regional Collaboration & Internal Leadership Influence

1. Work in lockstep with the RVP, Area Managers, Market Directors, and Market Managers to ensure account strategies align with regional goals.
2. Communicate proactively across leadership layers to ensure visibility of risks, opportunities, and performance trends.
3. Influence cross-functional stakeholders (OCG, Delivery, Sales, Finance, Operations) to meet client demands while maintaining profitability.
4. Support and mentor local teams to build client expertise and improve customer outcomes.

5. Executive Reporting & Business Reviews

1. Prepare and lead comprehensive monthly, quarterly, and annual business reviews for internal leadership and client executives.
2. Provide insights into performance trends, risks, opportunities, and strategic recommendations.
3. Deliver data-driven viewpoints with confidence and clarity to senior stakeholders.

Essential Skills, Knowledge & Experience

1. Strong financial acumen with demonstrated skill in reading P&L statements, modeling profitability, and creating corrective action strategies.
2. Skilled problem solver with the ability to make sound decisions in complex environments.
3. Ability to influence and collaborate across all layers of leadership internally and externally.
4. Demonstrated success balancing client demands with internal capacity and profitability requirements.
5. Advanced proficiency in Excel, PowerPoint, and data analysis; able to turn data into strategy.
6. Experience preparing and presenting executive-level business reviews to senior stakeholders.
7. Strong communication, negotiation, and executive-presence capabilities.

Total compensation package and benefits applicable to the position – understanding that each person has unique professional and personal needs focused on your total well-being.  Explore our range of benefits for full-time employees at: https://rs.benefitsatkelly.com/  

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.