Bilingual Customer Services Rep (EN/FR) Job Listing at Kelly Services in Mississauga, ON (Job ID CA3624912_BH10031124)

Description

We are in search of a Bilingual (English/French ) Customer Service Representative to join our dynamic team. This role will be responsible for responding to a wide range of telephone inquiries from Nissan Canada Finance Customers and Dealers. The ability to influence others, understand business goals and objectives, and work towards individual and team improvement is key to success. It is critical to maintain a customer focus and remain composed, even in challenging circumstances or with high call volumes.
Schedule: Rotating shifts, including 9am-5pm/10am-6pm/12pm-8pm Monday-Friday.
This is an on-going assignment through Kelly Services
Location: On-site Monday-Wednesday in Mississauga, and Thursday-Friday working from home.
Pay: $25.00/hr + 4% vacation pay.
Minimum Qualifications:

• Minimum High School education required, University or College degree preferred.
• MUST be Bilingual in French and English (Verbal and Written).
• Experience in a Customer Service/Call Center environment.
• Capacity to maintain a customer focus in challenging circumstances and with high call volumes.
• Excellent ability to multi-task and attention to detail is required.

Job Functions Include But Are Not Limited To:

• Responds to and resolves incoming dealer/customer inquiries and requests such as security deposit inquiries, statement of account on lease and loan accounts, release letters, address changes, banking information changes, and payout issues.
• Document processing and other assigned duties, including:
  • Lease or loan transfers: Processing the necessary documents to transfer vehicles to another name.
  • Contracts processing: Including condition reports, insurance confirmations, sending documents to dealerships upon completion, and inputting any changes based on the documents into the system.
• Documenting requests for information and ensuring timely execution of requested information to customers and dealers.
• Preparing customer correspondence, including:
  • Lien release letters after ensuring the account is closed and nothing is owed (1-2 days).
  • Statements of account ensuring history is accurate (4-5 days).
  • Payout letters providing balance owing (1-2 days).
  • Registering liens in all provinces.
• Completing outgoing calls, research, and follow-up activities including lease transfer follow-up, payout problems, and any other calls necessary to respond to inquiries or issues.
• Assisting in handling all incoming customer mail and emails.
• Performing other related duties as necessary.

Why You Should Apply:

• Vehicle Purchase Plan Available
• Comprehensive Benefits Package
• On-site Gym
• Subsidized Cafeteria
• Warm and Friendly Environment
• Invest in Your Growth: Free training opportunities via our employee website myKelly.ca.
• Prompt Weekly Pay: Direct deposit.

Helping you discover what's next in your career is what we're all about, so let's get to work.
Important Information:
These positions are recruited for by a remote Kelly office, NOT your local Kelly branch. Please apply directly with your resume to the posting.
About Us:
Kelly Services believes in relationships, not transactions. That's why we're committed to successfully matching job seekers with the best employers across Canada and around the world. Whether your specialty is science, IT, finance, engineering, marketing, manufacturing, contact center or business administration, and you're interested in entry-level or management positions on a temporary or permanent basis, we'll work with you to understand your likes, dislikes, goals, and ambitions, and present you with opportunities that meet your needs.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

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