Call Center Agent Job Listing at Kelly Services in Phoenix, AZ (Job ID 10149693)

Description

Ready, set, go! Put your career in motion with an exciting, new opportunity. Join the Kelly® Professional & Industrial team as a Call Center Agent with a leading state agency dedicated to serving Arizona taxpayers and businesses in a dynamic and supportive environment. Why you should apply to be a Call Center Agent:

• Pay Rate: $20/hr
• Location: Phoenix AZ 85007
• Set up: 100% Remote (Candidates MUST live within 1 hour of Phoenix or Tucson, AZ; first day onsite for orientation)
• Schedule: Monday–Friday, operating hours 7:45am–5:15pm; Flexible hours as determined by call center needs
• Employment Type: 6-monrh Contract
• Training: Intensive 3-week training (8:30am–5pm); attendance is critical

What's a typical day as a Call Center Agent? You will:

• Answer inbound telephone calls from individuals and businesses in a fast-paced call center environment
• Resolve Tier 1 tax compliance and information requests
• Review taxpayer accounts and verify, gather, and update key information
• Educate taxpayers on online resources and current tax policies
• Process payment arrangement requests and document actions in multiple systems
• Participate in team engagement activities and meet performance expectations

This job might be an outstanding fit if you have:

• At least one year of recent consecutive experience in each of your last two fast-paced national call center roles (finance/banking, insurance, telecommunications preferred)
• Strong multitasking, organizational, and creative problem-solving skills
• Excellent communication skills, both verbal and written
• Proficiency in Microsoft Word, Excel, and Google Workspace
• Basic math skills (addition, subtraction, multiplication, division)
• Goal orientation and a positive, service-minded attitude
• Ability to retain knowledge easily and work independently
• Spanish-speaking ability (strongly preferred)

Education Requirements:

• Required: High school diploma or equivalent
• Preferred: Associate's degree or higher

Additional Details:

• Must reside in the Greater Phoenix or Tucson metro area and be able to attend in-person orientation on day one
• Candidates must be prepared to work a flexible schedule as dictated by business needs
• Fully remote work with required hardwired internet access (no public transportation for equipment pick-up)
• Candidates responsible for transport of provided equipment (micro desktop, 2 monitors, keyboard, mouse, headset)
• Must pass all pre-employment checks: state/federal background, fingerprinting, and Arizona tax filing record check for the previous 5 years
• Short stint work history, switchboard/dispatch-only experience, or public transportation for equipment pick-up will not be considered

What happens next: Once you apply, your skills and experience will be reviewed promptly. If you're a good match, we'll contact you about next steps. Even if this role isn't the right fit, you'll remain in our network for continued opportunities with Kelly®. Helping you discover what's next in your career is our passion—let's get to work.

Apply to be a Call Center Agent today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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