Customer Services Rep. Job Listing at Kelly Services in Jacksonville, FL (Job ID 9618438)

Description

'For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we're here for you! We're seeking a Call Center Representative to work in Jacksonville, FL. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
 
Why you should apply to be a Call Center Representative:
• Pay rate: $15.00 - $15.50 per hour
• First shift: 7:00 am – 4:30 pm (Mon., Tues. Fri. Sat and Sun)
• First Shift Floater: 7:00 am – 4:30 pm (Mon., Wed, and Sat) Must be available to fill in other shifts if needed.
• Second Shift: 3:00 pm – 11:30 pm (Mon., Wed., Thurs., Fri. and Sat)
 
What's a typical day as a Call Center Representative? You'll be:
• Directing patient and hospital calls to the appropriate departments.
• Answering general questions and providing information to callers.
• Listening to customer concerns and solving problems.
• Handling inbound and outbound phone conversations with clients.
• Responding appropriately to a variety of customers with different issues and queries.
• Demonstrating exceptional active listening and verbal communication skills.
• Retaining knowledge of hospital services and procedures.
• Maintaining attention to detail and organization.
• Remaining calm under pressure and working at a fast pace.
 
This job might be an outstanding fit if you:
• Have excellent active listening and verbal communication skills.
• Possess strong problem-solving abilities.
• Are able to handle a variety of customer issues and queries.
• Have exceptional knowledge retention and attention to detail.
• Can remain calm and work efficiently under pressure.
• Have previous call center experience (preferred).

What happens next:
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
 
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Call Center Representative today!'.
 
#GRACE
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website