Customer Support Representative Job Listing at Kelly Services in Chelmsford, MA (Job ID US3615705_BH10002174)

Description

We are looking for a strong Customer Support  Rep  who is looking for a short term project 4-6 weeks, 100% remote.
Pay: $23/hour

Job Summary:

Process Service Request for customer repairs in ERP System. Contact customers to obtain purchase orders for non-warranty repairs.

Essential Functions:

• Process Service Requests for warranty repair estimates in ERP System
• Review workbench and use reports to manage daily call activity
• Determine labor hours, recertification fees and freight charges and update repair estimates for non-warranty repairs
• Contact customers to provide Repair Estimates and obtain Purchase Orders for non-warranty repairs
• Track customer contact activity in ERP System
• Notify Service Depot to process repair
• Process device shipment and invoice customers for repairs in ERP System
• Work with the Service Depot and the Help Desk to answer customer inquiries
• Provide back-up to the International Service Business Administrator working with the Authorized Service Providers and Subsidiary office to process repairs performed in the Depot
• Process AutoPulse estimates in the CCR system
• Invoice AutoPulse billable repairs in the ERP System
• Maintain and track the aging of customer estimates against team objectives
• Assist in achieving team monthly and quarterly goals for average days to close a service request and Service revenue

Skill Requirements:

• Technical aptitude
• Motivated self-starter with the ability to exercise own judgement
• Ability to work independently, with little or no supervision
• Capable of prioritizing activities and performing multiple tasks
• Energetic, creative, goal-oriented team player
• Heightened sense of personal responsibility including punctuality, attendance and commitment
• Attention to detail
• Previous Customers interface skills
• Excellent communication skills, both oral and written
• Organization and internal customer interface skills
• ERP systems experience, preferably Oracle
• CRM experience, preferably Salesforce

Required/ Preferred Education and Experience:

• Associates' Degree preferred or equivalent experience
• Experience in Customer Service

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website