Customer Support Representative Job Listing at Kelly Services in Gastonia, NC (Job ID 10142171)

Description

Kelly® is seeking Customer Sopport Representatives to support a premier energy client in Gastonia, NC.
Join a premier energy client as the front-line connection with our customers! As a Customer Contact Representative, you'll answer questions, resolve issues, assist with billing and payments, and help customers navigate challenging situations. Your excellent communication skills and keen attention to detail will ensure each customer has a positive experience.
Location: Onsite in Gastonia, NC
Pay Rate: $20 per hour
Job Type: Long-term Contract
Training Schedule: 8 a.m. – 5 p.m., Monday through Friday
Remote Availability: After 6 months of onsite employment (based on performance and business needs) What You'll Do:

• Respond professionally and efficiently to customer calls, building trust and rapport.
• Listen to customer needs and provide tailored, courteous solutions on the spot.
• Meet performance standards and regulatory requirements to ensure superior customer service.
• Learn and use Customer Information Systems and other applications daily.
• Assist customers with credit issues, service terminations, and potential gas emergencies.
• Negotiate payment plans under defined guidelines and refer customers for further assistance when needed.
• Process accurate documentation and follow up on account work.
• Achieve targets for customer satisfaction, quality, and productivity.
• Handle related administrative tasks as required.
• Embrace company values: Safety, Integrity, Respect, Inclusion, and High Performance.

What You Bring:
Required:

• Proven verbal and written communication skills.
• Good judgment with minimal supervision.
• Analytical, decision-making, negotiation, and problem-solving skills.
• Basic computer knowledge, including MS Office (Word, Excel, Outlook).
• Understanding of policies/procedures and customer account management.
• Ability to calmly de-escalate difficult customer calls.
• Availability to work varied shifts, including nights, weekends, and emergencies.
• Strong multitasking ability, team orientation, punctuality, and time management.
• Flexibility and adaptability to different shift requirements.
• Must complete typing test for consideration.

Preferred:

• 3+ years of customer contact experience.
• Bilingual in English/Spanish.
• Knowledge of Customer Care Operations, billing, rates, credit, and energy usage.

Why Kelly®:
Kelly connects talented people with top companies—helping you to succeed in your career. Apply to be a Customer Support Representative today if you're ready to make a difference with a growing energy leader!
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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