Customer Support Specialist Job Listing at Kelly Services in Kalamazoo, MI (Job ID 10114643)

Description

Think the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Customer Support Specialist to work at a leading medical technology organization in Kalamazoo, MI. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.

Pay Rate: $20.00 per hour Shifts: 2nd Shift Positions (3:30pm-12:00am M-F) Why you should apply to be Customer Support Specialist:

• Competitive pay at $20.00 per hour
• Opportunity to work onsite with cutting-edge medical technology supporting innovative surgical care
• Gain experience in a growing and impactful healthcare field
• Be part of a quality-driven, team-oriented environment with strong support and training
• Possibility for overtime and extended hours, maximizing your earnings
• This position is ONSITE only

What's a typical day as Customer Support Specialist? You'll be:

• Creating cases using a proprietary case management system
• Reviewing CT scans for protocol conformity and preparing them for use in advanced robotic surgery
• Utilizing specialized software to segment CT scans and generate 3D anatomical bone models
• Developing pre-operative surgical plans for hip and knee replacements using digital bone models
• Reviewing and ensuring accuracy of segmentations and surgical plans (landmark selection, implant sizing, positioning)
• Uploading pre-plans for field-based personnel and documenting activities per established methods
• Following detailed work instructions to deliver consistent, high-quality results

This job might be an outstanding fit if you:

• Have a High School Diploma or equivalent (Associate's Degree or higher preferred)
• Bring at least 2 years of relevant work experience or equivalent education
• Are proficient in Microsoft Office; familiarity with Salesforce, Materialize MIMICS, or Photoshop is a plus
• Hold certifications in Radiology (CT, X-Ray, MRI), Nursing, or related fields (preferred but not required)
• Have completed college-level anatomy coursework (a plus)
• Demonstrate strong customer service, interpersonal, and communication skills
• Excel at multitasking and thrive in a quality-focused, fast-paced environment
• Are willing and able to work onsite in Kalamazoo, MI, with flexibility for overtime (up to 55-hour weeks)

What happens next

Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be Customer Support Specialist today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Trust the office staffing pioneer.

Finding the right job isn't always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we're pretty good at it!

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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