Human Resource Support Specialist Job Listing at Kelly Services in Cleveland, OH (Job ID US3573582_BH9862643)

Description

Human Resources Support Specialist

Pay rate; $22.13
Temporary position with potential full time opportunity.

The Human Resources Support Specialist will represent the Human Resources department as a point of contact for general inquiries and is responsible for facilitating a positive experience through concierge services and HR solutions for staff, faculty, managers, clients, and visitors.
This position supports the university's research initiatives by serving as the primary contact for all academic position onboarding paperwork.
Essential Functions:

1. Provide assistance to faculty and staff regarding non-educational benefits, troubleshooting customer experiences with HR forms, including Dependent Care Flexible Spending Accounts and Child Care Support while Traveling (21%).
2. Serve as a customer contact in the HR service center, providing information on established HR policies, procedures, and programs. Greet and direct visitors, manage incoming calls, and handle HR email inquiries (16%).
3. Post research positions and coordinate the completion of new hire paperwork for benefits-eligible research roles, including scheduling and organizing weekly orientation for newly hired faculty and appointed staff (10%).
4. Communicate voluntary changes and corrections to the Records department in the Human Capital Management system, manage exit interviews, and assist with HR specialty projects (10%).
5. Advise internal and external customers regarding incorrect departmental contacts (8%).
6. Provide assistance to current, former, and prospective employees regarding university retirement plans (7%).

Contacts:

• Department: Continuous communication with HR offices to seek information and resolve employee inquiries. Occasional contact with employment staff for administrative support.
• University: Regular interaction with staff and faculty for troubleshooting issues.
• External: Occasional contact with job applicants and external organizations regarding inquiries.
• Students: Contact with international students waiting to be seen by the VISA department when necessary.

Qualifications:

• Experience/Education: Bachelor's degree required, or High School diploma with five or more years of customer service experience in a high-volume setting.
•  HR generalist experience or college coursework in Human Resources is helpful. Certification as a Notary Public or the ability to become certified is preferred.

Required Skills:

• Demonstrate positivity, empathy, ownership of actions, and proactive problem-solving.
• Build effective partnerships with clients and foster cooperation within the HR Customer Service Center and other departments.
• Communicate complex concepts in simple terms.
• Exhibit excellent oral and written communication skills, with strong grammar for composing various written communications.
• Cultivate partnerships with clients, especially within university research sponsoring schools.
• Provide exceptional customer service, modeling the HR mission.
• Exhibit strong problem resolution skills and manage difficult customer situations effectively.
• Support the HR department by following policies and procedures and maintaining ethical values.
• Use time effectively and manage multiple tasks with prioritization.
• Communicate and work effectively with diverse constituents and employees at all levels.
• Handle confidential and sensitive information with care and discretion.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Access), Google Docs, and internet research, with experience in Google productivity tools.

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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