Inside Sales / Sales Support Representative Job Listing at Kelly Services in Schaumburg, IL (Job ID US3538182_BH9738122)

Description

Job Title: Inside Sales / Sales Support
Location: Schaumburg, IL – 100% Onsite
Salary: $55,000 - $60,000
Responsible to: National Sales Manager
Responsible for: Customer/Sales Manager Requests
Perks: Excellent benefits, 4% 401K match, company starts at 4 weeks vacation
Duration: Permanent, Direct Hire

Purpose of the Job:

The Inside Sales / Sales Support role is focused on managing the end-to-end process of customer sales orders, from initial inquiry to final invoice, while ensuring high levels of customer satisfaction throughout. Additionally, this role responds promptly to requests, inquiries, and concerns from both customers and sales managers.

Key Responsibilities:

• Inbound Call Management: Handle inbound phone calls efficiently.
• Customer/Sales Manager Inquiries: Respond to inquiries in a timely and professional manner.
• Order Management: Enter quotes, sales orders, and purchase orders into the system.
• Customer Updates: Communicate progress updates on customer requests.
• Collaboration with Other Departments: Provide necessary paperwork to relevant departments and subsidiaries.
• Reporting: Generate reports as required.
• Task Prioritization: Organize and prioritize daily workload and tasks.
• Other Duties: Perform any other related tasks as required.

Qualifications & Experience:

• B2B Experience: Prior experience in business-to-business sales or support.
• ERP System Experience: Familiarity with ERP systems; experience with Microsoft Dynamics Great Plains (transitioning to MS Dynamics Business Central) is a plus.
• Strong Customer Service: Demonstrated ability to provide excellent customer service and build relationships.
• Software Proficiency & Learning Capacity: Comfortable working with software and an aptitude for learning new systems.
• Microsoft Office Skills: Proficiency in Microsoft Office Suite, with particular emphasis on Word and Excel.
• Team Player: Ability to work effectively as part of a team, collaborating to meet company objectives.
• Adaptability: Ability to adjust to changing priorities and new challenges.
• Excellent Communication: Strong verbal and written business communication skills.
• Attention to Detail: High level of accuracy and attention to detail in all tasks.
• Decision-Making: Ability to make sound decisions under pressure.
• Self-Motivation: Able to meet deadlines, manage time effectively, and work efficiently on multiple tasks.
• Language Skills: Proficiency in French is a significant advantage, though not required.

Special Circumstances:

• Occasional travel required for trade shows and visits to the corporate office in France, which may involve overnight stays.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website