Description
Ready, set, go! Put your career in motion with a great, new opportunity. Join the Kelly® Professional & Industrial team as an Intake Specialist I with one of the best industries in the world for sustainable energy.
Why you should apply to be an Intake Specialist I:
· Pay Rate: $23 per hour
· Employment Type: 6 months
· Location: Austin, TX
· Schedule: First shift hours- Mon – Fri 8am to 5pm CST
· Great Advancement Opportunities
What a typical day as an Intake Specialist I might look like:
· The Complaint Intake Analyst I works to support PMQA through providing the initial triaging of complaints from all channels and serve as the first point of contact with the customer.
· You will ensure accuracy of data from the customer in order to make the initial identification of the complaint code.
· Conduct data entry and coordination of work through the appropriate channels as determined by established business rules.
· Completes the intake process of complaints through phone, email and One Track.
· Conducts initial assessment of the application for missing information and completes missing information customer outreach process to obtain required data
· Conducts the initial identification of the complaint code
· Coordinate the logistics for the complaint samples
· Partner with internal stakeholders for adverse events
· Decide whether a replacement, credit, or warranty claim is warranted, and will notify the appropriate stakeholders. Will process replacement, credit or warranty claim for the customer.
· Leads translation services for reporting
· Identify the need for a reply letter to customers addressing the results of complaint investigations and send them to the complaint processing team to create
This job might be an outstanding fit if you:
· High school diploma or equivalent required.
· College or a 2-year associate degree is preferred
· A minimum of 1-2 years' experience within a call center, preferably in a healthcare setting
· Strong attention to detail, critical thinking, and can work independently with minimal direction
· High quality customer service skills
· Ability to express ideas clearly in both written and oral communications
· Knowledge and familiarity with product, process, equipment, and facilities of pharmaceutical, biological or device related products.
· Computer skills and ability to navigate through software systems
· Strong prioritization and time management skills
· Fluency in Turkish or Finnish
What happens next:
Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all our recruiters at Kelly will have access to your profile, expanding your opportunities even more!
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be an Intake Specialist I today!
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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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