Description
Operations Manager
Kelly Outsourcing Consulting Group Kelly OCG, a managed solution provider and business unit of Kelly Services, Inc., is currently seeking an Operations Manager for a long-term engagement at one of our premier clients in metro Detroit, MI.
Location: Metro Detroit, MI (hybrid flexible, up to 10% travel)
Schedule: 1st Shift Flexible
Compensation: $40-45/hr
Duration: 1yr, can go longer
Summary
The Operations Manager is responsible for the end-to-end operational delivery of the BPO services supporting the Customer's dementia screening initiative. This role oversees staffing, compliance, training, and performance management, ensuring that service levels and contractual obligations are consistently met.
Responsibilities:
- Lead all aspects of program delivery including staffing, SLA adherence, compliance, and quality assurance.
- Supervise and support Operations Leads, site supervisors, and field staff.
- Develop and implement operational workflows, training programs, and documentation standards.
- Resolve issues related to payroll, billing, scheduling, and employee relations.
- Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs).
- Drive continuous improvement initiatives.
- Collaborate with the Customer's leadership and internal departments to ensure alignment and responsiveness.
- Oversee employee development, retention, and recognition programs.
- Ensure adequate shift coverage across time zones and manage extended hours as needed.
- Provides guidance to employees in the resolution of daily problems and issues.
- Ensure compliance with Kelly and client policies.
- Customer-related service for taking orders and managing the order life cycle and resolving problems.
Qualifications
- High School Diploma Required.
- Strong communication skills written and verbal.
- Ability to be proactive and anticipate the needs within the specific area of service.
- Ability to multitask.
- High level of computer literacy required in Microsoft Office Products such as Word, Excel, Outlook, High energy.
- Ability to identify opportunities for process improvements and make recommendations on process and procedures that are more efficient.
- Previous medical scheduling and management experience preferred.
- Good organizational skills.
- Knowledge of data collection practices.
- Ability to work under deadlines in a fast-paced work environment.
What happens next
Once you apply, you'll proceed to the next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, #P1
Send resumes to Jacqueline.Sayoc@KellyScientific.com
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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