Operations Manager - Healthcare Job Listing at Kelly Services in Detroit, MI (Job ID US3586242_BH9857286)

Description

Operations Manager (Healthcare Scheduling – Dementia Screening Project)

• Location: Candidates in Metro Detroit or surrounding areas; role is flexible hybrid (can work remotely with some in-person needs at corporate or client offices)
• Schedule: Flexible hours across time zones (supporting both East and West Coast field staff)
• Duration: Initial 12-month project, with potential to convert to long-term based on program success
• Compensation: $40–$45/hour (Exempt) with weekly pay, full BPO benefits package including 401(k) match

We're seeking a high-energy, organized, and people-focused Operations Manager to oversee a national dementia screening initiative supporting 75–100 field-based clinicians across the U.S. This individual will manage day-to-day operations, scheduling, and performance delivery for a critical BPO healthcare program in a growing and purpose-driven environment.

 What You'll Do

• Oversee all operational functions of the project including scheduling, staffing, training logistics, and compliance tracking
• Supervise and support Operations Leads, site supervisors, and field staff across multiple U.S. time zones
• Liaise between internal teams, recruiters, field clinicians, and the client to ensure service excellence
• Track and report KPIs, SLAs, and performance metrics to meet contractual obligations
• Manage onboarding, shift coverage, payroll issues, employee relations, travel expenses, and documentation needs
• Ensure the program runs smoothly and on time through consistent follow-up and proactive problem-solving
• Occasionally travel to client or Kelly locations to provide in-person support or training (~10%)

 Ideal Candidate

• Proven experience managing operations or scheduling in a healthcare or clinical setting
• Background in staffing coordination or customer-facing operations
• Certified Medical Assistant (CMA) or medical background is a plus, but not required
• Strong communicator with excellent organizational and multitasking abilities
• High-energy presence with strong customer service instincts—able to motivate and support a dispersed field team
• Proficient in Microsoft Office Suite (Excel, Outlook, Word)
• Experience with performance tracking, reporting metrics, and continuous improvement

Target Start Date: Mid–Late August (Aug 18–25)

Ready to lead a high-impact national healthcare program? Apply now to be part of something meaningful.

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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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