Senior Manager - BPO Process Management Job Listing at Kelly Services in Hartford, CT (Job ID 9527630)

Description

Full Time Contract for a Senior Manager, BPO Process Management - Indirect Procurement.
This is a Remote Opportunity. Working hours will be Eastern Standard Time.
Salary range up to $140,000k


The Global Supply Management (“GSM”) Global Supply Chain (“GSC”) Indirect Global Procurement (“IGP”) organization seeks to leverage support for Indirect Global Procurement BPO (Business Process Outsourcing) Function with Business Process Management, Optimization & Continuous Improvement Services, working closely with IGP Procurement Teams, Outsourced Managed Service Provider(s)  (MSPs) and other Functional Owners including but not limited to Business Owners, COE, Legal, Privacy, Insurance, Cyber Security, Finance, 3rd party vendors, etc. Indirect Procurement BPO includes the following core functions: Procurement Operations, Contract Management, Strategic Sourcing, Category Management, Supplier Relationship Management, IGP Support (Reporting/Tools/Training), and more.

Key Job Responsibilities

• Business Process Capture & Documentation: From verbal discussions and recorded demonstrations performed by users, extract and guide step by step sharing of work procedures, then tactically document detailed, click-by-click, scripted SOPs (Standard Operating Procedures) for MSP to execute, maximizing automation opportunities. Lead pilot testing with Managed Service Provider to ensure successful execution. Define boundaries between activities the internal retained organization will perform, support the MSP with executing, and what will be fully outsourced to the MSP.
• Continuous Improvement: Optimize and streamline ways of working design, documentation, quality control procedures, and continuously improve/ enhance SOPs (Standard Operating Procedures) and workflow. Perform audits, root cause analysis and design/implement sustainable corrective actions/ plans.
• Automation/AI: Enable and maximize automation of routine tasks systematically.

Qualifications:

Relevant Work Experience: 8+ yearswith global, complex, strategic initiatives/ corporate environment. Management consulting background preferred but not required.
Function Specific Experience-Business Process Management (Required): 4+ Years process optimization, process design, capture/documentation, continuous improvements, and project management.
Function Specific Expertise-Indirect Procurement (Required): 4+ Years with Focus on Strategic Sourcing, Contract Management, Purchasing/Procurement Operations (combination preferred).
Function Specific Experience-BPO/Outsourcing (Preferred): 2+ years BPO experience (vendor management, outsourcing, offshore service provider/program management, supplier performance/ relationship management, governance). Procurement BPO highly preferred. Accounting/Finance BPO acceptable. Other functions considered.
Category Specific Expertise-4+ Years (combined) of any two of the following: IT, Professional Services/Consulting, HR, Marketing, MRO, Facilities, Utilities, Capex.
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Engineering?

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world's most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we're here to guide you to the next step in your engineering career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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