Service & Installation Coordinator Job Listing at Kelly Services in Farmington, CT (Job ID US3635175_BH10051423)

Description

Premier Scheduler – Service & Installation Coordination Location: Farmington, CT
Schedule: Monday–Friday | Full-Time | 8:00AM-4:30PM (Hybrid/3-2)
Pay Rate: $22.00–$27.00/hr 
Employment Type: Temp-to-Hire
We're hiring a Premier Scheduler to support the Premier Service team for a global manufacturing leader in Farmington. In this role, you'll coordinate service and installation schedules, communicate directly with customers, and ensure field service engineers have the resources they need to complete missions on time. This position requires someone organized, responsive, and comfortable working in a fast-paced, high-pressure environment.
What You'll Do

• Coordinate and schedule service and/or installation dates with customers, product support techs, service managers, sales, spare parts, and logistics teams.
• Communicate daily service updates to customers by phone with accuracy, empathy, and professionalism.
• Ensure technicians, tools, and materials are available for each scheduled mission.
• Manage the regional Synchro Board and maintain key KPIs such as installation times, customer satisfaction, and response rates.
• Work closely with product centers, engineering, and various process owners within Technical Service to support mission planning.
• Maintain strong relationships with field service engineers, service managers, and internal personnel.
• Assist Regional Service Managers in evaluating field engineers' technical and soft skills for assignment accuracy and skill matrix updates.
• Coordinate daily with Regional Service Managers to track the location and assignments of field service and installation engineers.
• Manage the region's service toolboxes and maintain accurate documentation.
• Support additional administrative, office, project, and technical tasks as needed.

What You'll Need

• Experience in scheduling, dispatching, or coordinating field service teams preferred.
• Strong customer service skills with the ability to handle challenging conversations under pressure.
• Excellent multitasking skills and comfort working in a fast-paced technical environment.
• Clear communication, strong follow-up, and high attention to detail.
• Ability to work collaboratively with multiple departments and stakeholders.

Benefits

• Weekly pay through direct deposit
• Medical, dental, and vision insurance options
• Paid holidays and referral bonuses
• Long-term and temp-to-hire opportunities
• Stable, full-time schedules across multiple shifts
• Supportive onboarding and career guidance from your recruiting team

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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