Service Officer Job Listing at Kelly Services in Toronto, ON (Job ID 10125573)

Description

Job Title: Service Officer
Work Model: Onsite
Job Details
The Service Officer provides back-office operational support within the Wealth National Office, focusing on corporate action processing and operational controls. The role supports day-to-day processing activities, ensuring accuracy, adherence to SLAs, and effective handling of corporate action events within strict deadlines. This position offers exposure to capital markets operations and opportunities for career growth within a major financial institution.

Key Responsibilities
Operational Processing

• Monitor and review corporate action notifications from vendors such as DTC, CDS, TSE, and Bloomberg
• Identify impacted positions and validate information using secondary sources
• Track timelines and follow up with depositories when required
• Create corporate action files and maintain operational logs and databases
• Update reconciliation systems and ensure statuses remain current

Analysis & Coordination

• Perform detailed analysis of circulars and notifications within tight deadlines
• Determine event eligibility and restrictions for Canadian shareholders
• Identify documentation requirements and submission deadlines
• Coordinate translation requirements when needed
• Escalate complex or risk-related issues to senior staff
• Identify foreign exchange exposure risks on corporate action events

Risk & Compliance Support

• Ensure processing aligns with operational risk controls and SLAs
• Escalate issues or discrepancies appropriately
• Support accurate tracking and reporting across processing activities

Must-Have Skills

• Experience in financial operations processing or accounting
• Strong written and verbal communication skills
• Ability to meet SLAs and manage competing priorities under deadlines

Why Join Us?
This role provides exposure to wealth and capital markets operations within a leading financial institution. It offers a strong opportunity to build operational expertise, expand industry knowledge, and potentially grow into future roles within the organization.

 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing a workplace environment that is inclusive and respects the dignity of those in our workforce. Consistent with that commitment, Kelly will ensure that persons who are otherwise able to work are not unfairly excluded from doing so based upon any grounds protected by applicable human rights legislation, and will make all reasonable efforts to accommodate the needs of applicants and employees in all employment processes including but not limited to, hiring, advancement, discharge, compensation, or training.

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