Technical Service Manager Job Listing at Kelly Services in Earth City, MO (Job ID 10142897)

Description

Technical Service Manager | Earth City, MO
Direct Hire
  The Technical Service Manager will lead service operations for critical care and respiratory medical devices, including ventilators, suction pumps, and medical gas delivery systems. This role is responsible for ensuring high equipment uptime, regulatory compliance, customer satisfaction, and team performance across service, installation, and maintenance functions. 
 
The ideal candidate will combine strong technical expertise in biomedical equipment with proven leadership and operational management skills. 
  Main Duties               Service Operations Management 

• Develop and maintain a service engineering department that is committed to supporting customer success and excellent patient outcomes with Allied Medical products. 

• Complete and oversee preventive maintenance (PM), calibration, and corrective repairs of:  Critical care ventilators, Surgical and portable suction pumps, medical gas delivery and pipeline systems 

• Ensure rapid response and resolution of service calls, minimizing equipment downtime. 

• Develop and monitor KPIs (response time, first-time fix rate, compliance rates, uptime metrics). 

Technical Oversight & Quality Assurance 

• Provide advanced troubleshooting support for complex technical issues. 

• Ensure all service activities meet manufacturer specifications and regulatory standards (e.g., FDA, CE, ISO 13485 where applicable). 

• Maintain accurate documentation of service records, calibration certificates, and compliance reports. 

• Oversee service audits and quality inspections. 

Regulatory & Safety Compliance 

• Ensure compliance with local healthcare regulations and biomedical engineering standards. 

• Maintain safety protocols for handling oxygen systems, pressurized gases, and life-support devices. 

• Support hospital accreditation requirements related to medical equipment. 

Customer & Stakeholder Management 

• Serve as the primary technical contact for hospitals, clinics, and healthcare facilities. 

• Conduct service review meetings and provide performance reports. 

• Collaborate with sales and clinical teams to support new installations and product demonstrations. 

• Manage service contracts, renewals, and warranty programs. 

Inventory & Asset Management 

• Oversee spare parts inventory and forecasting. 

• Ensure availability of critical components for life-support systems. 

• Manage vendor relationships and coordinate with OEM suppliers. 

Training & Development 

• Train service technicians, customers, and internal stakeholders on new device models and updated service procedures. 

• Conduct customer training on proper operation and basic troubleshooting of equipment. 

• Promote continuous technical education and certification. 

  Skills, Qualifications, Competence Level 
 
ESSENTIAL  

• Bachelor's degree in engineering – Biomedical, Mechanical, Electrical or Equivalent 

Experience Required   
 
ESSENTIAL  

• 5+  years' experience in medical device technical service or biomedical engineer applications 

• 3+ years supervising a team or leading a department 

• Understanding of medical device use and clinical impact 

• In-depth understanding of life-support systems and respiratory therapy equipment. 

• Familiarity with preventive maintenance schedules and calibration procedures. 

• Knowledge of hospital infrastructure systems related to medical gases. 

• Excellent problem-solving and diagnostic abilities. 

• Strong communication and customer relationship skills 

 
DESIRABLE  

• Experience with quality inspection processes and equipment. 

• Experience in implementation of 5S methodologies. 

• Knowledge of safety requirements and legal standards. 

• Aware of FDA and ISO 13485 and 14971 expectations 

• Aware of CGA standards and IEC 60601 requirements 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Engineering?

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world's most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we're here to guide you to the next step in your engineering career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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